Problem Description and Steps to Verify/Reproduce
-Problem Description
This article describes how to re-seat the input/output card (more commonly referred to as “VT Card” or “HD Card”) in the TriCaster XD300.
-Specific Symptoms
If the unit is currently running,go ahead and shutdown the Tricaster. You will also need a Phillips Head Screwdriver.
With the card reseated, put the unit back together then power it on and check if your problem has been resolved.
-Problem Description
This article describes how to re-seat the input/output card (more commonly referred to as “VT Card” or “HD Card”) in the TriCaster XD300.
-Specific Symptoms
- No Video Input and/or Output
- Distorted Audio Input and/or Output
- TriCaster Live Production software does not launch
If the unit is currently running,go ahead and shutdown the Tricaster. You will also need a Phillips Head Screwdriver.
- Once the unit is off disconnect the power cable from the back. To ensure any residual power is drained from the machine touch the 3 prongs inside the power supply where the power cable attaches. Now you will need to remove the TriCaster case, to do this you will find 3 screws along the outer edge of the back of the machine. Remove these screws and the case will easily slide off.
View attachment 124843
- In order to get to the card you will need to remove the top fan and the bar holding it in place.
View attachment 124844- You will find two screws on the back of the machine holding a small vented cover on
View attachment 124845
as well as two screws along the middle of the top of the machine holding the fan bar in place.
View attachment 124846 - Once those screws are removed, the fan bar assembly should lift upwards.
- Lift the fan bar assembly up and lay it upside down on the top of the TriCaster. There is no need to unplug the power line for the fan.
View attachment 124847
- You will find two screws on the back of the machine holding a small vented cover on
- The card can now be accessed.
- Remove the one downward facing screw holding the HD card in on the back of the TriCaster unit. The HD card is identified by being the card installed just to the right of the graphics card on the right side of the machine. The back of the card may have 2 blue VGA ports that are unused and should be capped; otherwise, the HD card will have a blank filler plate on the back.
View attachment 124848 - Gently pull the HD card up from the motherboard and firmly re-seat it.
View attachment 124849 - Also make sure all the cables are firmly seated in place.
- Remove the one downward facing screw holding the HD card in on the back of the TriCaster unit. The HD card is identified by being the card installed just to the right of the graphics card on the right side of the machine. The back of the card may have 2 blue VGA ports that are unused and should be capped; otherwise, the HD card will have a blank filler plate on the back.
With the card reseated, put the unit back together then power it on and check if your problem has been resolved.
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