Problem Description
When plugging in the 850cs no lights come on and you can't use the cs in the software.
Steps to Fix / Workaround
When plugging in the 850cs no lights come on and you can't use the cs in the software.
Steps to Fix / Workaround
- Check to see what Rev software they are running in the about menu. Should be rev2 or higher.
- If not then they need to use the check for updates in the utilities menu.
- Exit to windows then right click on "My Computer" and choose "Manage".
- Under Manage choose "Device Manager" and on the right under "Universal Serial Bus Controllers" look for "Serial Converter" and right click on it and choose "update driver".
- Then choose the second option to "Install from a list or specific location" and hit next.
- Then select "Search for the best driver in these locations" and choose just the option for "Include this location in the search".
- You can then click "Browse" and select the folder C:\Windows and click next.
- Once the driver is found click next and install the driver. Once the driver is installed close all windows and launch the TriCaster software.
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