Zoom Audio Picked Up By Tricaster, But won't come out through speakers in Sanctuary

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CrossfireHHTV

New member
Hello! I am a TV Producer for a church in Springfield, OR, and I am having a problem with getting Zoom audio to come out through the speakers in our sanctuary when we are doing a prayer service livestream. We use NewTek Tricaster to livestream and record our programs. The Tricaster picks up the Zoom audio with no problem, and that Zoom audio in turn is supposed to be transmitted to our Behringer X32 soundboard that has a Dante soundcard in it.

Up until three weeks ago, the Zoom audio was coming out of our speakers in the sanctuary just fine, which allowed people to call into our show and interact with our pastor live. But then one day, the Zoom audio stopped coming out of our speakers, and we cannot figure out why.

I have updated the firmware on our X32 Soundboard, updated Dante yesterday, confirmed that our speakers work fine, and have tried researching tutorials on how to set up Zoom audio to come into our soundboard, but we still can't get Zoom audio out of our speakers. The tricaster is picking up the Zoom audio perfectly, and anyone watching the livestream can hear that Zoom audio, but the hosts in the sanctuary cannot hear the audio because it is not coming through our speakers.

Does anybody know how to set up an X32 soundboard so that it picks up the Zoom audio that is coming from the audio channel on NewTek Tricaster?
 
CrossfireHHTV said:
Hello! I am a TV Producer for a church in Springfield, OR, and I am having a problem with getting Zoom audio to come out through the speakers in our sanctuary when we are doing a prayer service livestream. We use NewTek Tricaster to livestream and record our programs. The Tricaster picks up the Zoom audio with no problem, and that Zoom audio in turn is supposed to be transmitted to our Behringer X32 soundboard that has a Dante soundcard in it.

Up until three weeks ago, the Zoom audio was coming out of our speakers in the sanctuary just fine, which allowed people to call into our show and interact with our pastor live. But then one day, the Zoom audio stopped coming out of our speakers, and we cannot figure out why.

I have updated the firmware on our X32 Soundboard, updated Dante yesterday, confirmed that our speakers work fine, and have tried researching tutorials on how to set up Zoom audio to come into our soundboard, but we still can't get Zoom audio out of our speakers. The tricaster is picking up the Zoom audio perfectly, and anyone watching the livestream can hear that Zoom audio, but the hosts in the sanctuary cannot hear the audio because it is not coming through our speakers.

Does anybody know how to set up an X32 soundboard so that it picks up the Zoom audio that is coming from the audio channel on NewTek Tricaster?
Click to expand...
Hi CrossfireHHTV,
I'm not familiar with the Behringer X32 - but due to Dante it should work almost the same as with my A&H SQ6.

First: which TriCaster do you have? There might be slightly different operations to my TC2. But we might figure it out together.


There are almost 4 steps to check:

1st:
Audio incoming via Zoom into the TriCaster.
You see an amplitude at one of your Zoom inputs?
CHECK

2nd:
Routing Audio to one of your Audio Aux (OR use a Supplementary Audio Device. Step 2nd B )
In the Audio Mixer of your TriCaster:
For Aux go to the channel of your Zoom input, choose 'Routing' and select the Aux you want to provide with your Zoom Audio. It's per Aux channel (+1 Master channel) a Matrix with 2, 4 or 8 channels (depending on your TC model) in a diagonal row.
In your choosen Aux channel you should see a Matrix in which channel 1 IN should be routed to channel 1 OUT, 2 to 2 and so on.
You should see an amplitude on that Aux at the same level as your Zoom Input. Fine?

(2nd B:)
Without using an Aux Channel you can leave the matrix alone and choose under the matrix "Supplemental Audio Device". Choose your desired "DVS Transmit X-Y" channel. This is a "short cut" if you only have 1 Zoom input.

3rd:
Now close this window and go to your desired Aux Channel. In my TC2 there are Aux 1, 2 and 3 to select.
I your choosen Aux there should be a menu "Supplemental Audio Device". Here you can choose your desired Dante Output Channel, named "DVS Transmit X-Y". Choose whatever it has been before.

4th:
That's for the TriCaster setup. Now dive into your Dante Controller and connect your wished X32 Receiver Channels (stereo) with your choosen TriCaster DVS Channel.
(And - if you use Dante speakers - your choosen X32 Dante Output channels with your Dante speaker channels.)

5th:
Mix your channels on your X32.

(Additional:)
If you use Dante speakers you can provide them directly (via Dante Controller) with your TriCaster's Dante DVS Transmit.

This should be it.
If you have any further questions, don't hesitate to ask, write an email/PM or Text/WhatsApp.

Hope it will work for you!
Best!
Chris / camera-chris.com
 
I appreciate you taking the time to send me that response, Chris! However, there is a problem that is coming up when I try to follow step 2.

Every time I try setting the Supplemental Audio Device to the Dante Channels that my Zoom speakers are set to, a horrible echoing feedback loop takes place on the Tricaster, and that sound still doesn't come out of the speakers in our sanctuary.

What can I do to solve this particular problem?
 
I would recommend to check any input channel on your TriCaster. Sounds to me like a double input.

Can you set/see input and output channels on your Dante Controller? There also might be a double input set...

There also might be an audio "roundtripp" through your audio hardware mixer.

Due to the fact that it seems to depend on Dante and it's config, it should not be a hardware failure.
When you open Dante Controller there is a possibility to check for your hardware updates. Please try this as well. And - by the way - it might be possible to update Dante on your TriCaster (and the TC Software), too.

Let me know, how your doing!
 
Sounds like you are sending some audio mix from your mixer back to the tricaster or vice versa . The mix needs to be a mix minus The callers you are routing to your sound board for everyone to hear. This would mean you want to send any callers, sound effects DDRs from the tricaster to your mix (assuming you want the sanctuary to hear them) but then on the mixer side you create a mix minus to send back to the tricaster that does not contain the sound effects, ddrs, callers etc. It should only contain the micraphones in the sanctuary most likely. This should stop any looping.
 
camera-chris.com said:
I would recommend to check any input channel on your TriCaster. Sounds to me like a double input.

Can you set/see input and output channels on your Dante Controller? There also might be a double input set...

There also might be an audio "roundtripp" through your audio hardware mixer.

Due to the fact that it seems to depend on Dante and it's config, it should not be a hardware failure.
When you open Dante Controller there is a possibility to check for your hardware updates. Please try this as well. And - by the way - it might be possible to update Dante on your TriCaster (and the TC Software), too.

Let me know, how your doing!
Click to expand...
I checked my Dante controller; it is up-to-date, and there are no double inputs set. There also aren't any double-inputs on my NewTek Tricaster, which is a Tricaster 2 Elite. I could update my tricaster, but due to the productions that we have to do today and tomorrow, I want to save that for my last option.

Do you think what @stp_productions said could be the issue that needs to be resolved? Or is the "roundtrip" in my audio mixer that you referred to something different?
 
camera-chris.com said:
I would recommend to check any input channel on your TriCaster. Sounds to me like a double input.

Can you set/see input and output channels on your Dante Controller? There also might be a double input set...

There also might be an audio "roundtripp" through your audio hardware mixer.

Due to the fact that it seems to depend on Dante and it's config, it should not be a hardware failure.
When you open Dante Controller there is a possibility to check for your hardware updates. Please try this as well. And - by the way - it might be possible to update Dante on your TriCaster (and the TC Software), too.

Let me know, how your doing!
Click to expand...
So I just went into my Dante Controller app, and I went to the firmware update to see what was up. It says that my X-Dante on the Behringer X32 and the Dante Virtual Soundcard on the Tricaster are both out of date. Could both of those things not being up to date on the Dante soundcards be the cause of my problem in the original post, where the Zoom audio is not coming out of the speakers in the auditorium?
 
CrossfireHHTV said:
So I just went into my Dante Controller app, and I went to the firmware update to see what was up. It says that my X-Dante on the Behringer X32 and the Dante Virtual Soundcard on the Tricaster are both out of date. Could both of those things not being up to date on the Dante soundcards be the cause of my problem in the original post, where the Zoom audio is not coming out of the speakers in the auditorium?
Click to expand...
Puh, there is no way to specifically point out outdated firmware for this problem. Might be a bug - but if it worked formerly, there is a high chance to have another problem/setting being an issue.
 
It can be quite challenging to describe, much less decipher, complex audio setups in a thread. Really not to be facetious, but if you're receiving unwanted audio, the object of the game is always going to be either a) don't send it in the first place*, or b) kill those channels at the receiving end. Early on, someone mentioned mix-minus. Generally, that's the technique used to avoid loopback.

* Of course, if you need to supply the TC sound output to the house (etc.), it has to go to the outboard system - but you don't want to send it back to TC, which is where the mix minus setup may come in.
 
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