VS-4000 (brand new) SDI out 2 and 3 dead

[broadcastopseng]

Outputs 2 and 3 are dead. No carrier, no signal at all. Unit just placed into service on 9/16/19

 

[kanep]

Please contact NewTek support for issues like this. While these forums are monitored by some NewTek employees, they aren't an method support that will get a system replaced or repaired.

http://new.tk/support

 

[broadcastopseng]

We put in a ticket for the issue this AM, and have another ticket opened from 9/12/19 for something else (my colleague wrote the earlier ticket). Far as I know haven't heard from anyone at Newtek on either ticket

Please contact NewTek support for issues like this. While these forums are monitored by some NewTek employees, they aren't an method support that will get a system replaced or repaired.

http://new.tk/support

 

[kanep]

We put in a ticket for the issue this AM, and have another ticket opened from 9/12/19 for something else (my colleague wrote the earlier ticket). Far as I know haven't heard from anyone at Newtek on either ticket

The chat method is the fast way to got a hold of support.