TriCaster - Trouble Viewing Stream on Apple-based Systems

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shepherd

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PROBLEM DESCRIPTION

When viewing a stream from an Apple computer the audio and video are jittery.

SOLUTION AND WORKAROUND

In order to correct this a change will need to be made in the settings for the streaming profile. This will be done in the flash media encoder.
  1. Launch Flash Media Encoder, located under Start> All Programs>Adobe from the Admin Menu.
  2. Create a new Profile or load one you need to work with.
  3. Click on the “wrench” icon next to the “Format” field.
    TrblViewingStrmAppl1.png
  4. A sub-menu will open, click on the pull-down next to “Profile”.
  5. Change the selection from “Baseline” to “Main”.
    TrblViewingStrmAppl2.png
  6. Save this Profile (make sure to prefix the name with “Flash”) into the “StreamingProfiles/FlashProfiles” directory located in your TriCaster folder.
On an HD system the file path should look like this:

C:/TriCaster/StreamingProfiles/FlashProfiles

The problem should now be resolved when using this new profile for your stream.
 
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