TriCaster Remote Control

Aqueum

New member
Is there a way to remotely control a TriCaster (Mini AE3) beyond the local area network?

KVM works very well within the LAN but we would like to be able to have backup support from other studios over IP. I suspect this must be possible to a certain degree, since NewTek support staff are able to log in and apparently take full control, but can't see how it's done...
 

kanep

NewTek SE
NDI KVM is not used for the remote connection that support uses to access systems.

The recommended way to provide remote access is to use any remote desktop software on a separate PC (Parsec, Teamview, Anydesk, etc) on the network with the TriCaster, then use NDI KVM to access the TriCaster from that PC. This avoids you needing to install any software on the TriCaster.
 

Aqueum

New member
NDI KVM is not used for the remote connection that support uses to access systems.

The recommended way to provide remote access is to use any remote desktop software on a separate PC (Parsec, Teamview, Anydesk, etc) on the network with the TriCaster, then use NDI KVM to access the TriCaster from that PC. This avoids you needing to install any software on the TriCaster.
Thanks Kane

Is there any way to grant access to the remote connection that support uses to anyone other than support? My assumption would be that this would be a more robust solution than daisy chaining NDI KVM to Teamview.
 

kanep

NewTek SE
The remote desktop solution used by support is to help with troubleshooting, when they exit out session the remote desktop will shut down, as to not impact system performance. This solution was never intended to be used for live production.

There is nothing stopping you from installing software on the TriCaster. The issue is that there are many different solutions on the market and these solutions are updated often. We do know who much resource usage a particular remote desktop solution will use or if that will change with future updates. Realize that what might work today, could have an issue with the next update. This is why NewTek doesn't support any 3rd party remote desktop solution installed on the TriCaster.

TriCaster is a real-time system, we want to avoid 3rd party software using up resources that TriCaster expects to be available. NDI-KVM is a remote desktop solution provided by NewTek with a known amount of resource usage that it will not interfere with real-time operation the product.

I think that having a 'bridge' system can actually be more robust. What happens if you need to reboot a system? The Professional Services group at NewTek has workflows to help with other scenarios. We can help you setup Wake On LAN to power up systems that might be turned off and trigger this from the bridge system. There are workflow scripts to start up NDI-KVM to a target system over the network if a required system isn't currently running NDI KVM or someone quit it. With the double click of an icon, NDI-KVM can be started up on a target system.

I've also found that many remote desktop solutions lag as there is more video updates occurring on the screen. TriCaster has a lot of screen updates, look at all of the multiview monitors on each display. NDI-KVM presents the entire computer interface as a single 'update' which many remote desktop solutions handle better then trying to manage dozens of updates occurring all over the display.
 
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