TCMI4KUHD INPUT MODULE VERSION 1

Hi all

I guess our question is to Newtek, but if anyone can help we would appreciate it. We have 2 tcmi4kuhd sparks version 1. Please see attached pictures. My Question is can they be updated to the latest Firmware ( NSP4K10)?
I have seen a YouTube video of this type of spark running the latest Firmware. I have tried to update them from the product update page without success.
The only problem we have with these two items is , when we use them on a production they keep on freezing/ dropping out compared to our other (4) spark pluses & our (2) spark I.O's that never freeze. Does anybody know if there is a solution to this problem ? We have 2 tricasters a tc410 plus & a trcricaster mini 4k and have the same problem on both machines.

Kind regards

Joe
 

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