PTZ1 - No picture from camera, but I can control it

cyt_cbs

New member
Hi,

I got a couple of NDI HX-PTZ1 and NDI HX-PTZ2 and I'm using them together with different PoE switches, EdgeSwitch 8 and 24. I use OBS with NDI plugin on computers with company branded Windows-licenses and sometimes a Tricaster TC-mini.

Most of the times when starting up the streaming kit the PTZ1 cameras won't show any picture. I can connect to the admin-page in the browser (but some fields are empty) with the fixed IP-address and I can control the cameras with joystick but only a black picture shows up. Any idea what to do?

The only difference I can see (NDI Analysis) is that the cameras not working is using port 3705 and the ones working uses the NDI standard 5960-5961. Is there any way to change this in the PTZ software? Could this be the problem? I can't disable the firewall since I'm at company branded computers. I've done the firewall exceptions that should be necessary for using OBS with the cameras on a LAN.
 

Valentis

New member
I have same problem, newtek support did not respond to my inquiry Yet.. it apeared in the same time as you post this thread. Other 3 PCs it work fine. all with NDI Tools v5. full NDI cameras work fine. Only NDI HX does not work: From cameras, Screen capture, even phone app. I have tested all these. so its the codec I think. OR can be incompatibility with windows versions. Or security permitions.
 

cyt_cbs

New member
I have same problem, newtek support did not respond to my inquiry Yet.. it apeared in the same time as you post this thread. Other 3 PCs it work fine. all with NDI Tools v5. full NDI cameras work fine. Only NDI HX does not work: From cameras, Screen capture, even phone app. I have tested all these. so its the codec I think. OR can be incompatibility with windows versions. Or security permitions.
Thanks for replying. Have you had any success with your inquiry yet? Or solved it in any other way?
 

Valentis

New member
Thanks for replying. Have you had any success with your inquiry yet? Or solved it in any other way?
Not yet, and the laptop with this problem has also problem with instaling windows update KB5006670 (security patches for IP printers), always instal up to 100% and then reports error. I think I will have to make clean instal of OS if this persist even longer.
 

bbayley

New member
I had problems similar to this. Camera control works but no video in Studio Monitor. Video starting working for me after I removed all anti-virus software. Can you tell if your two PCs have different anti-virus software (or none)?
 

kanep

NewTek SE
NDI-HX1 devices (like PTZ1) will uses other ports for communication that what HX2 or High Bandwidth NDI devices will use. This is normal.
 

Phil at AVD

New member
I also have the same problem, but only after NDI 5.
kanep says it is normal. Honestly I don't count that as a solution. Any chance we could have a solution kanep?
 
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