Newtek PTZ1 Camera Hung up

Gary McConkey

New member
I was updating the firmware 120p to four NewTek PTZ1 cameras yesterday. It was taking about six minutes per camera. When I got to the fourth camera the update won't finish. I waited 20 minutes. I tried to restart but that camera is now locked up. The power light is on and the pause light is on. I unplugged the camera but it didn't reset. I can't log in.
 

Olivia1965

New member
That's a bummer. Did you try restoring the firmware? Maybe that could help? Rolling back all updates and just simply resetting to the basic settings? Unless that would mess your whole setup.
 

kanep

NewTek SE
If you plug-in the SDI or HDMI to a monitor, do you get a picture? Does the remote work?
 

kanep

NewTek SE
If you can't get the remote to operate, then contact support. The PTZ1 does have a two year warranty.
 
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