Newtek NC1 IO cannot be found on your system

[Martin Brundin]

Hi,
After a failed update* the IO is now displaying "Newtek NC1 IO cannot be found on your system". Anyone please knows a way to fix this without doing a restore? (I can only reach the IO module remotely, not physically. So I cannot do a restore on it for the moment)



*During the update process of the IO it complained it could not write a specific file. I chosed to "abort", after that when trying to start the IO or install the update it says "Newtek NC1 IO cannot be found on your system"

Thanks!
//Martin

 

[SBowie]

I think this will require intervention by Support. They may be able to work with you to remote into your system to resolve the failed installation.