NDI Screen Capture HX sending audio, black video

Phlume

New member
I have a TC-MINI AE3 and a few networked deviced. I have shared drived and can access files between the computers and the TC-Mini just fine so I cna assume the connection is good to go for NDI. The problem however, is that when I use the Screen Capture HX (newest install of NDI tools 4 from NewTek) on my workstation, and/or my laptop (both via CAT6 connection through the switch, not via wifi) I am only receiving black images form the devices. The TCMini sees them in the inputs selector, and i am showing audio as coming in via the display, but there is no image. Any thoughts?
 

Phlume

New member
UPDATE: After working with CS and TS on this, we discovered that the build was old. After updating to the laterst build from https://www.newtek.com/downloads/ I was prompted to update my INTEL drivers (as part of, or after the build update/upgrade on first launch).

Once the Build was current and the INTEL drivers were current, the problem went away.
 
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