3Play2 SDI artefacts


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Since software update - Build: 8-1-230712 (July 12, 2023), there are intermittent SDI artefacts on all angles, more prominent on dark areas of the frame, see attached images, highlighted in red. Fault is seen on both our units, which were fine before the update. Any ideas?


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  • img#2.jpg
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This is a known issue, and has been addressed in the next upcoming release. I'm sorry I can give you a definite release date just yet.
Found out that the fault is due to the baseboard firmware, which would have been updated with build version 8-1-230712, therefore fault willl still be there even after reverting back to an older known working software version!!! THIS IS VERY frustrating to say the least, our 2 units are therefore useless until there's a fix.
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