3Play A330 wouldn't power on

bbailey

Member
Getting back to the ole A330. I used mine last year with no problems. It had gotten sluggish and the support staff sent me two new drives and a sheet with instructions. But before the drive got here I deleted everything off the old drives and I literally didn't have any more problems so I never installed the new drives. I have the 3Play in a roll-around-rack that I built for my Tricaster 855/860 so the 3Play has been out and about several times since football season. After my last Tricaster production in June, I pulled the rack out of the trailer and rolled it into my studio. It's two weeks from football so I thought I'd better fire everything up for a test. My 860 wouldn't transition without running frame by frame for over 30 seconds for a 1 second transition. A new software update seems to have fixed that problem.

But when I pushed the start button on my A330, it came on for a half second and promptly shut down. This repeated several time yesterday. So today, I re-routed the AC cable from the rack to a direct outlet. When I plugged it in I noticed a small lighted button on the bottom of the back of the unit. I pressed it and noticed it felt like a switch. Anyway, I pushed the start button on the front of the unit and it started up. I thought everything was about to be just fine. Now, I may have pushed that lighted button after the start up rather than earlier as I had mentioned...I don't really remember. The unit fired up but said...No drives were detected and to push F1 or F2...I pushed F2...the prompt came up that said it was missing the OS.

I got out the two new drives and the instructions. The instructions were how to reset the MSI Motherboard Bio Settings. Well, I'm lost. The Bios in my A330 doesn't seem to match the sheet I was sent. Now I'm afraid to do anything else. I don't know if I really messed things up by pressing the lighted button, which I discovered says "Clear CMOS". Anyone know anything that would be helpful?
 

PIZAZZ

NewTek System Integrator
Hey stranger!

Calling NewTek Customer Support should be your next step. They have the documentation and know how to help you.

Or I can sell you a 3Play 425 sitting at the office. Let me know. remember 4 is better than 3.
 

KC Media

New member
bbaily,

I know we are way late to your issue, but maybe someone else looking through these forms has an issue with "missing operating system". The video linked below is the fix we have found for that. Needs done every time the system reboots so I'm not sure what a more permanent solution would be, but this at least allows you back into your system to be using it again.

 

bbailey

Member
Hey stranger!

Calling NewTek Customer Support should be your next step. They have the documentation and know how to help you.

Or I can sell you a 3Play 425 sitting at the office. Let me know. remember 4 is better than 3.
Wow! Long time...had an issue with my 3Play A330 last week at a football game. I came across this post from 2017. I have my 330 running again but I'm starting to think about movig up. I'm seeing 3Play 425...interesting. It's still on the NewTek site as current. What has happened with all of the other 3Plays? 3Play 3P1 is the only other one listed. I know ther was a 4800 and a 440. I have found a 425 for $5,000. Seems I could maybe do better. What do you have in stock?

I still only run 4-cameras at games. The thing I like about my 330 is ...it had a 3-out setup which allows ME two select which of the 3 recorded cameras for replay. I was hoping the 425 would offer 4 separate outputs. But it offers only two and in each of those the slo-mo operator has to select the one for A or B that will replay. Make it a little more complicated. I like being able to network the 425 so I don't use any of my 8 inputs on my 860.

I like the idea of being able to playback an angle while cueing up a second angle on the 425. I've always wished for this ability.
 
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