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Thread: Tricaster mini sdi UI issue

  1. #1
    Registered User
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    Mar 2019
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    Guam
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    Tricaster mini sdi UI issue

    While in live mode I'm having trouble with the YouTube and the web browser menu. Everytime I click on them my screen glitches and web browser and YouTube windows never show. And, when I exit out of the UI the windows appear for a split second and then disappear. Pls help.

    Tricaster mini hd sdi4
    Ver. 5-1-180323c

  2. #2
    Product and Vertical Market Manager - Digital Broadcast
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    Sep 2005
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    NewTek
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    Please update your software to the latest version found at newtek.com/downloads.
    Zane Condren
    Product and Vertical Market Manager - Digital Broadcast
    NewTek Inc.
    new.tk/call

  3. #3
    Registered User
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    Just completed update. So many things wrong! It really seems unstable. And the one option we really depend on. Which is streaming... can't even access it!

    Click image for larger version. 

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  4. #4
    Registered User mark_gnmtd's Avatar
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    Aug 2018
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    Central California
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    Quote Originally Posted by Kanditnews View Post
    Just completed update. So many things wrong! It really seems unstable. And the one option we really depend on. Which is streaming... can't even access it!

    Click image for larger version. 

Name:	20190521_164134.jpg 
Views:	40 
Size:	2.53 MB 
ID:	145030Click image for larger version. 

Name:	20190521_164134.jpg 
Views:	40 
Size:	2.53 MB 
ID:	145030Click image for larger version. 

Name:	20190521_164229.jpg 
Views:	33 
Size:	2.07 MB 
ID:	145031
    The update is in two parts. Make sure you also install the contents and then restart your TriCaster Mini. You can check to see the current version you are using by pressing Alt B on your keyboard.
    Mark Hammonds
    Technical Director
    TriCaster: Mini (with AE3), Connect Spark,
    5 Katovision PTZ cameras, KT-610C controller
    Live video production and streaming

  5. #5
    Also make sure you update the nVidia drivers on the system to the latest version.
    Kane Peterson
    Key Accounts Sales Engineer
    NewTek, Inc.

  6. #6
    Registered User
    Join Date
    Dec 2015
    Location
    Minnetonka, MN
    Posts
    9
    I had this same issue on our Mini SDI4 and the nVidia drivers were the culprit.

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