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Thread: Audio cutting after 10 minutes of skype conversation

  1. #1
    Registered User
    Join Date
    Apr 2018
    Location
    dubai
    Posts
    2

    Audio cutting after 10 minutes of skype conversation

    Dears,

    We have an issue with our device VS-4000 , when we make a skype (video,audio) call the first 10-15 minutes video and audio quality is very good, but after that the audio become unclear (Audio cutting) and video quality is very good no issue only with the audio.

    Talkshow version : 2-0-170901
    Skype TX version : 2.17.720.3

    NOte: please note that updating firmware to latest version caused for us a reference issue so we downgrade to the previous version (2-0-170901 and 2-0-170905).

    any help that would be great guys.

  2. #2
    Product and Vertical Market Manager - Digital Broadcast
    Join Date
    Sep 2005
    Location
    NewTek
    Posts
    1,685
    Please open a support case with our customer support team https://www.newtek.com/support/get-support/.
    Zane Condren
    Product and Vertical Market Manager - Digital Broadcast
    NewTek Inc.
    new.tk/call

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