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Thread: Nc 1 io

  1. #1
    Registered User
    Join Date
    Sep 2017
    Location
    Lisbon
    Posts
    6

    Nc 1 io

    Hello,

    Tonight I've just tried to update the software but it didn't happened anything. Went to the process right but at the end, there's a window message saying: "You will be logged of", and then shutdown.´

    In terms of FW: Went from the ....25 to the latest.


    After trying this multiple times, I've uninstalled the software and now after trying to run the file it says "Newtek NC1 IO cannot be found on your system"

    Can someone help?

    Thanks, Xv
    TRICASTER 8000 with Latest AE and Control Surface
    TICASTER MINI HDMI Standard
    PTZ1

  2. #2
    Product and Vertical Market Manager - Digital Broadcast
    Join Date
    Sep 2005
    Location
    NewTek
    Posts
    1,598
    Please contact customer support so that they can walk you thru the restore process and assist you with applying the latest update. Support can be reached here https://www.newtek.com/support/get-support/.
    Zane Condren
    Product and Vertical Market Manager - Digital Broadcast
    NewTek Inc.
    new.tk/call

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