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Thread: Updated PTZ1 as well as NDI Tools and Studio Monitor Fails

  1. #1
    Sr Programmer Analyst
    Join Date
    Oct 2016
    Location
    Jamestown, MO
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    Updated PTZ1 as well as NDI Tools and Studio Monitor Fails

    After updating my PTZ1 Firmware, and also the NDI Tools 3.7, my Studio Monitor now freezes and will not control my PTZ1. Another PC on the network has the 3.5 tools and Studio Monitor continues to function correctly. I've uninstalled and reinstalled Tools.

    Thoughts?

    Chad

  2. #2
    Sr Programmer Analyst
    Join Date
    Oct 2016
    Location
    Jamestown, MO
    Posts
    20
    I'm currently looking at Task Manager with "Application.Network.StudioMonitor.x64.exe" as "Not Responding".

    I force closed and restart repeatedly the same result. Seems as soon as it starts displaying the PTZ1 camera video, it locks up on this machine. I still have the old version on a neighboring machine and it works fine.
    Last edited by clafarge; 10-15-2018 at 01:15 PM.

  3. #3
    I don't have any solution, but I've put Studio Monitor 3.7 on a lot of system and not had problems with it displaying video or controlling PTZ sources.
    Kane Peterson
    Key Accounts Sales Engineer
    NewTek, Inc.

  4. #4
    Sr Programmer Analyst
    Join Date
    Oct 2016
    Location
    Jamestown, MO
    Posts
    20
    I removed Windows Updates and reinstalled up to current Window Updates, and Studio Monitor now acts as I expect it to. Thanks, Kane.

    Best,

    Chad

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