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Thread: TC40 processor burned, now I can't register

  1. #1
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    Unhappy TC40 processor burned, now I can't register

    The TC40 processor burned out and I had to change the processor itself and the motherboard.
    I did the restore and the first update, as I did once before. Now, the product number has changed and I can not activate the Tricaster anymore.
    I tried to get the registration code via registration page with no success. It says that TC is already registered with another email.
    I do not know what else to do. Could someone help me? I have a work to do at night and I'm stuck on this.
    Best regards!
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  2. #2
    'the write stuff' SBowie's Avatar
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    Quote Originally Posted by rodrigocsouza View Post
    The TC40 processor burned out and I had to change the processor itself and the motherboard.
    I did the restore and the first update, as I did once before. Now, the product number has changed and I can not activate the Tricaster anymore.
    I tried to get the registration code via registration page with no success. It says that TC is already registered with another email.
    I do not know what else to do. Could someone help me? I have a work to do at night and I'm stuck on this.
    Best regards!
    It's pretty clear that you're going to need help from Customer Support: http://new.tk/help
    --
    Regards, Steve
    Forum Moderator
    ("You've got to ask yourself one question ... 'Do I feel lucky?' Well, do ya, spammer?")

  3. #3
    Registered User
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    You must contact Newtek Support directly for assistance with registration issues

    https://www.newtek.com/support/get-support/

    Thanks
    Jeff Pulera
    Streaming Broadcast Solutions - Newtek Elite

    TriCasters: Mini with AE, TC1
    Camera: Sony PMW-X70 4K
    Controllers: All variety of XKeys
    PTZ: Newtek NDIHX-PTZ1

  4. #4
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    Thanks for the replies!
    I contacted the support and they got me a new registration code.
    There are somethings in life that are easier than you think.

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