Results 1 to 2 of 2

Thread: Studio Monitor crashes while connecting to stream

  1. #1
    Registered User
    Join Date
    Jun 2018
    Location
    Germany
    Posts
    2

    Studio Monitor crashes while connecting to stream

    Hi Community,

    we are running the latest version of the Studio Monitor on an fresh installed Windows 10 v1803 (incl. all Windows Updates).
    The program starts just fine but as soon as we connect to one of our NDI-Streams (Connect Spark, VMIX or Scan Converter) the application crashes.

    We can reproduce this issue on multiple computers. Those computers were used in the past with older versions of the Studio Monitor and worked fine. It seams that it is related to the new version.

    In the Windows Event Viewer we are getting the following events:


    Faulting application name: Application.Network.StudioMonitor.x64.exe, version: 3.5.9.0, time stamp: 0x5b2436a7
    Faulting module name: Application.Network.StudioMonitor.x64.exe, version: 3.5.9.0, time stamp: 0x5b2436a7
    Exception code: 0xc000001d
    Fault offset: 0x000000000053f83b
    Faulting process id: 0x1c20
    Faulting application start time: 0x01d40f7a0587e39c
    Faulting application path: C:\Program Files\NewTek\NewTek NDI 3.5 Tools\Studio Monitor\Application.Network.StudioMonitor.x64.exe
    Faulting module path: C:\Program Files\NewTek\NewTek NDI 3.5 Tools\Studio Monitor\Application.Network.StudioMonitor.x64.exe
    Report Id: 73a39af8-aff6-4cec-869f-00562c4c7a39
    Faulting package full name:
    Faulting package-relative application ID:


    -------------------------------------------------------------------------------------------------------------------------------------------------

    Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program NewTek NDI because of this error.

    Program: NewTek NDI
    File:

    The error value is listed in the Additional Data section.
    User Action
    1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
    2. If the file still cannot be accessed and
    - It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
    - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
    3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
    4. If the problem persists, restore the file from a backup copy.
    5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

    Additional Data
    Error value: 00000000
    Disk type: 0


    -------------------------------------------------------------------------------------------------------------------------------------------------


    Fault bucket 1565947357711437210, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: Application.Network.StudioMonitor.x64.exe
    P2: 3.5.9.0
    P3: 5b2436a7
    P4: Application.Network.StudioMonitor.x64.exe
    P5: 3.5.9.0
    P6: 5b2436a7
    P7: c000001d
    P8: 000000000053f83b
    P9:
    P10:

    Attached files:
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4 528.tmp.dmp
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4 846.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4 866.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4 864.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4 894.tmp.txt

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive \AppCrash_Application.Netw_c15dc54bf16066593df3268 2467012f191ca3c_e74361f9_03114c1e

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 73a39af8-aff6-4cec-869f-00562c4c7a39
    Report Status: 268435456
    Hashed bucket: fc1f93aa5d62380545bb5cd3395a0d9a
    Cab Guid: 0


    Any ideas on how to fix the issues?

    Thanks for the help.

  2. #2
    'the write stuff' SBowie's Avatar
    Join Date
    Feb 2003
    Location
    The stars at night are big and bright
    Posts
    18,709
    I think this information, pasted into a Fogbugz report, is probably the way to go: https://forums.newtek.com/showthread...Reporting-Bugs
    --
    Regards, Steve
    Forum Moderator
    ("You've got to ask yourself one question ... 'Do I feel lucky?' Well, do ya, spammer?")

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •