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Thread: Release Status / Known Issue listing on Downloads Page

  1. #1
    Registered User
    Join Date
    Aug 2011
    Richmond, VA

    Release Status / Known Issue listing on Downloads Page

    I am currently battling a few issues with my Tricaster; my natural reaction is to update to the latest version.

    However, over time, I have learned to scour the forums thoroughly before doing an update - will I need to install a new video card driver, a surprise not mentioned in the release notes? Will my SDI outputs stop working? ( )

    I am sure that Newtek does extensive, exhaustive testing of every release, but it would be nice to have multiple versions available for download, flagged with their release notes, known issues, etc. I rely on these machines as the core piece of equipment in my business, so I need to know exactly what I'm downloading, what issues may be present, etc. so that I may tailor my machine to a given week.

    This week, I need working Facebook streaming, but I don't really need SDI output. Over the weekend, I needed 4 working recording channels, but had no use for streaming. Until we can consistently get releases on which everything works as expected, we need more information on the downloads page.

    I only sortof mean any criticism here; I really, really appreciate that Newtek is always moving forward, always improving the product, always responding to bugs and feature requests. But maybe taking a page out of, say, the phone ROM world, where they keep all old versions available for download, heavily annotated, and highlight the current most stable release, as well as the "future looking" releases such as betas and release candidates.

    Right now, the update process is failing our business.
    Last edited by Lee-AVP; 01-17-2018 at 02:53 PM.
    E. Lee Dickinson | President
    Advanced Visual Production |

    Tricaster 850, 460AE, and TC-1
    JVC GY-HM200u, Canon XLH1, Fieldcast and BMD Fiber

  2. #2
    'the write stuff' SBowie's Avatar
    Join Date
    Feb 2003
    The stars at night are big and bright
    Thanks, I have passed your remarks back to QA, which maintains the downloads pages.
    Regards, Steve
    Forum Moderator
    ("You've got to ask yourself one question ... 'Do I feel lucky?' Well, do ya, spammer?")

  3. #3
    Registered User
    Join Date
    Jun 2012

    More information about update availability, releases notes and so on have been requested for a long time and many times from many different users, but no change yet. A customer can't even know a new software is released if he doesn't check the download page.

    Last example : Dante availability for all output chnnels in latest TC1 release > Nothing about that in the release notes.

    Don't know why Newtek is dealing with it that way, but I never got answers, and then stopped asking for a long time now.

  4. #4
    Registered User
    Join Date
    Apr 2008
    I am happy to see that when downloading a new build, the folder is now called "TriCaster_Build" with current date appended. I'd prefer the actual software version number (which I usually add myself), but this is better than having all downloads called the same generic "TriCaster_Build" and not knowing which build it might be in the folder (since those aren't labeled either, hint hint).

    Jeff Pulera
    Streaming Broadcast Solutions - Newtek Elite

    TriCasters: Mini with AE, TC1
    Camera: Sony PMW-X70 4K
    Controllers: All variety of XKeys
    PTZ: Newtek NDIHX-PTZ1


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