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Thread: TC 410 Can't log into YouTube suddenly...PLEASE HELP!

  1. #1
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    TC 410 Can't log into YouTube suddenly...PLEASE HELP!

    I've had this issue before and I guess NewTek updated their app, but suddenly it's come back! I absolutely cannot log into YouTube, it continues to go through the motions as always but instead of logging into our YouTube channel it just "loops" back to the log-in prompt on the Tricaster and does NOT log in, it just gives me the log-in prompt again and I repeat with ZERO luck. What do we have to do to resolve this issue?!

  2. #2
    What version of TriCaster software are you running? If it isn't current, I'd start by updating.

    http://new.tk/dl
    Kane Peterson
    Solutions Architect
    NewTek, Inc.

  3. #3
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    I have updated and it still refuses to login to YouTube...?



    TriCaster TCXD410
    Build Number: 7-3-200428C

    Hardware Version
    -----Card 0 info:
    Driver: 1.99, 17-Feb-2020
    Core: 433C, 6-Feb-2018
    Config: XD450 FPGA in Arria I
    Link: x4
    Board: 1.3
    Panel: TriCaster XD450 0.5

    Video Card
    NVIDIA GeForce GT 740

  4. #4
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    Hi
    I'm having a similar problem with my TC 410 Plus.

    Build number 7-3-200818..not sure why it doesn't show 7-3-200918? ...Its all abit confusing... on the updates page for TC 410 Plus its still saying: corrent update is 7-3-200515 : /

    I did update my TC 410 Plus last week , and we have streamed to YouTube without any problems. But today we successfully update our steam /encode as usual all looked fine, only to find that there was no streamed video to view.

    Kind Regards

    Joe

  5. #5
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    Hi all

    Found out that the issue wasn’t with Newtek API,but with YouTube API.

    But I do hope that the product updates page can be sorted out for the TC410 +

    Kind regards

    Joe

  6. #6
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    So what does a streamer do when YouTube updates their API?

    Are we just in a holding pattern until someone at Google writes a few lines of code?

    Is there any contact information for something like this?

  7. #7
    Registered User Stream's Avatar
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    Don't use the Youtube setting in Streaming, create a custom connection and see if that works for you.
    Tricaster 460 Advanced Edition 2, Tricaster 40 V1
    2 Sony PXW-X70 Cameras, 2 Panasonic AG-HMC40P Cameras
    VSE 2.5 - VSE Advanced Edition, A bunch of Doo-Dads and cables

  8. #8
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    I'm having the same problem - a high school with a TC Mini/HDMI, running AE 191224. It takes quite a bit of finagling to get the stream started.
    Running the system update check shows we are up to date.
    I tried setting up a new connection - but got an error that Youtube doesn't support this app yet. [Hmmmm.... wonder if I tried that BEFORE running the last update. I'll go check....]

    Suggestions?

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