Issues after updating to VHR120p

[m_covert]

Has anyone else encountered issues with their camera after updating to FW VHR120p? I have 5 NDIHX PTZ1 cameras and updated 4/5 of them without any issues and the 5th one seems to have broken in the process. Specifically, I get no video from it via NDI, and when I plug it in SDI I only get a single horizontal white line of video. When I open up the in-camera menu with the remote control, that video sends as expected, seeming to indicate that the issue might be the the optical hardware. I tried doing a factory reset, but that doesn't seem to do anything at all (firmware stays at VHR120p).

I have submitted a support ticket for this issue, but I am hoping someone might have some insight and possible fixes I can try while waiting for a response.

-is it possible to obtain an older FW version and rollback the update?

Is there a version of the factory reset that is (for lack of a better term) 'deeper' than the factory reset option in the online menu?

[m_covert]

I'm not sure why but Newtek support closed my ticket without even attempting to contact me.
Is my Camera Bricked?

[SBowie]

Email me your support ticket number and I'll see what's up SBowie (@ either newtek.com or vizrt.com).