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Thread: IOS CAM APP not connecting to TC-1

  1. #1
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    IOS CAM APP not connecting to TC-1

    When connecting to an IOS NDI cam app, I see this in the tricaster source window:
    "To access this NDI stream, please update the receiver software to a version prepared using NDI 4 SDK (OR BETTER)."

    As far as I know, we are fully up to date.

    Any ideas?

    Thanks!

  2. #2
    If this is TriCaster Camera, you need to be running Rev 7-1 for it to operate.

    Rev 7-1 is a free upgrade that was just released. The website might not show it as available, but if the download is the new 7-1 version. http://new.tk/dl
    Kane Peterson
    Solutions Architect
    NewTek, Inc.

  3. #3
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    Quote Originally Posted by kanep View Post
    If this is TriCaster Camera, you need to be running Rev 7-1 for it to operate.

    Rev 7-1 is a free upgrade that was just released. The website might not show it as available, but if the download is the new 7-1 version. http://new.tk/dl
    Hi. Thanks. But I do not see it at the link you sent. Can you send a direct link?

  4. #4
    Kane Peterson
    Solutions Architect
    NewTek, Inc.

  5. #5
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    Quote Originally Posted by kanep View Post
    Thanks. This is what I see. Doesn't seem like the rev number you mentioned.

    TriCasterŪ TC1
    Category: TriCaster Family
    Model: TC1
    Current Version: 7-0-191008

  6. #6
    Quote Originally Posted by NYC248 View Post
    Thanks. This is what I see. Doesn't seem like the rev number you mentioned.

    TriCasterŪ TC1
    Category: TriCaster Family
    Model: TC1
    Current Version: 7-0-191008
    "The website might not show it as available, but the download is the new 7-1 version."
    Kane Peterson
    Solutions Architect
    NewTek, Inc.

  7. #7
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    Kane, the current Version is listed as 7-0-191008 on the downloads page. Is that the version you mean? If so, that is the version we are using and have had no luck with the cam app.

  8. #8
    No, you need Rev 7-1 (7-1-191204). The download tool will get this new version.
    Kane Peterson
    Solutions Architect
    NewTek, Inc.

  9. #9
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    Quote Originally Posted by kanep View Post
    No, you need Rev 7-1 (7-1-191204). The download tool will get this new version.
    Hi. Thanks. By download tool, do you mean updating the tc-1 from the main screen interface of the TC-1 itself? "Update TC-1"?

  10. #10
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    Hi NYC248, let me expand on what Kane has been saying: "The website might not show it as available, but the download is the new 7-1 version." The text on the download page has not yet been updated, it shows that the current version is 7-0-191008. However, if you will just go ahead and click on the Download button and go thru the process of downloading and installing, it will actually download version 7-1-191204.

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