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Thread: Problems with exporting

  1. #1
    Registered User
    Join Date
    Oct 2019
    Location
    New England
    Posts
    1

    Problems with exporting

    Hi everyone -

    I've recently been having an issue when exporting using h264 presets. The output file is VERY pixelated (and green in Final Cut). The same preset worked like a charm up until 2 weeks ago, not sure what happened.

    Running on a Tricaster Mini using Advanced software Build number 5-1-190425C (updated AFTER this problem started thinking it would fix it)

    The source file is fine, and if I export using a quicktime preset that's fine too but the file size is huge. For example, filmed for 60 seconds this morning. exported both h264 & QT.

    h264 was 114 MB (but heavily pixelated)

    QT was 1.3 GB (video was fine, but also 1.3 GB for 60 seconds)

    Has there been an update to the H264 codec that I need? Anyone have any ideas? I've been playing with this for days with no luck.

    Any help is GREATLY appreciated.

    Jamie

  2. #2
    Senior Integrated Production Specialist
    Join Date
    Sep 2005
    Location
    NewTek
    Posts
    1,713
    Please open a support case with our support team https://www.newtek.com/support/get-support/. If you can send us a sample file it would be very helpful in tracking this down for you. Our support team can provide FTP credentials so you have a place to put the file.
    Zane Condren
    Senior Integrated Production Specialist

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