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Thread: VS-4000 (brand new) SDI out 2 and 3 dead

  1. #1
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    VS-4000 (brand new) SDI out 2 and 3 dead

    Outputs 2 and 3 are dead. No carrier, no signal at all. Unit just placed into service on 9/16/19

  2. #2
    Please contact NewTek support for issues like this. While these forums are monitored by some NewTek employees, they aren't an method support that will get a system replaced or repaired.

    http://new.tk/support
    Kane Peterson
    Solutions Architect
    NewTek, Inc.

  3. #3
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    We put in a ticket for the issue this AM, and have another ticket opened from 9/12/19 for something else (my colleague wrote the earlier ticket). Far as I know haven't heard from anyone at Newtek on either ticket

    Quote Originally Posted by kanep View Post
    Please contact NewTek support for issues like this. While these forums are monitored by some NewTek employees, they aren't an method support that will get a system replaced or repaired.

    http://new.tk/support

  4. #4
    Quote Originally Posted by broadcastopseng View Post
    We put in a ticket for the issue this AM, and have another ticket opened from 9/12/19 for something else (my colleague wrote the earlier ticket). Far as I know haven't heard from anyone at Newtek on either ticket
    The chat method is the fast way to got a hold of support.
    Kane Peterson
    Solutions Architect
    NewTek, Inc.

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