Newbe here sorry!!

I have 2 lumens VC-A50PN and vs-kb30 controller all IP's are set correctly (as far as I am aware) when the cam is in DCHP the ip is greyed out on the cam osd when its static IP the text is bright white (looks more active).
I can control the movement and all functions of the cam but and I can see an image via HDMI but nothing via NDI (NEWTEC VIDEO MONITOR).

Please help
cheers