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Thread: TCXD460 Session and Shutdown to Windows Slow

  1. #1
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    Jul 2015
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    Kirkland, WA
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    112

    TCXD460 Session and Shutdown to Windows Slow

    My 460 started running slow yesterday where the UI reacts normally for a while and will intermittently not respond to a mouse click and a macro missed a command during a live show. Shutting down the session to Windows takes much longer than normal. It runs fine for a while after a session restart. I'm running AE2 version 190425 and had support confirm I'm running a good Nvidia driver version.

    I didn't see anything abnormal in the session log, but noticed a couple of potential Windows anomalies that I'd like to check with the community.
    I'm seeing an info message in the Windows System log about "Windows Connect Now - Config Registrar" service starting. Google says this is a Microsoft implementation of Wi-Fi Protected Setup (WPS) protocol. There were a couple of tcpip errors just before and after this service started. It's set to manual start in services. Wondering if anyone else has this service started on their AE2 system?

    The next anomalie is in msconfig. The first startup entry description is "Microsoft (R symbol) Windows (R symbol) Operating System" that runs regsvr /s mqrt.dll. Seems really suspicious to me. Does anyone else have this service listed in their msconfig startup tab?

    Thanks!
    Rob
    Rob Safran
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    TriCaster: 460 AE
    TalkShow: VS4000
    Gnural Net CM & LTA
    VSE and LiveText
    Cameras: 2-Sony PMW-X70, Sony PXW-Z150

  2. #2
    Registered User
    Join Date
    Jul 2015
    Location
    Kirkland, WA
    Posts
    112
    I spoke with support and they confirmed that the msconfig entries are OK. They suggested a bad disk so I ran passmark on all disks and they look good. There were a few Intel graphics card Windows System errors, so they updated that driver.

    I'll update this thread if the issue returns.
    Rob Safran
    Share Wisdom Network
    [email protected]

    TriCaster: 460 AE
    TalkShow: VS4000
    Gnural Net CM & LTA
    VSE and LiveText
    Cameras: 2-Sony PMW-X70, Sony PXW-Z150

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