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Thread: 3P1 Stops Record on Video Loss

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  1. #1
    Registered User
    Join Date
    Jun 2019
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    Austin
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    3P1 Stops Record on Video Loss

    I've noticed that the 3P1 will stop record when I disconnect a video input. When it stops I see the record icon is still red, but time code has stopped and then Record time may actually increase by an unusual time. Also Disk space in project may fluctuate. On the clip itself no matter how long the file was recording for the clip will sometimes say duration is 1 frame, but will play longer and with no timebar motion. I've noticed this first with build 190211 and also tested another unit that still had build 180316.

    Issue was submitted to NewTek Chat Support, here is the response of what they have been able to diagnose:
    There is an issue with the 3P1 stopping recording when a source is lost that is being addressed.

    Anyone else notice some other glitches?

  2. #2
    A new build of 3P1 has been posted with this fix. The version number on the main page hasn't processed that there is an update, but the read-me and download will get you the new version.

    https://www.newtek.com/downloads/?3PLAY-3P1
    Kane Peterson
    Solutions Architect
    NewTek, Inc.

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