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Thread: TC1 stopped viewing NDI sources in UI (works with studio monitor, same workstation)

  1. #1
    Registered User
    Join Date
    Mar 2007
    Location
    Aurora, IL
    Posts
    57

    TC1 stopped viewing NDI sources in UI (works with studio monitor, same workstation)

    I've had this issue intermittently where my TC1 would no longer "see" NDI sources from our NC1 IO, unless I restart the NC1. Now, after running an update on the TC1, it no longer sees any NDI devices. It is, however, still connected to the previously selected source from the NC1 and is passing a/v from that source. If I exit the TC1 and open Studio Monitor, I see all NDI devices as expected. Does anyone have any ideas??? If it works with Studio Monitor, I'd think there aren't any OS settings interfering with this--seems the TC1 is at fault somehow.

    I'm open to any suggestions.
    JimK

    Tricaster 450, 460, 850, TC1

  2. #2
    Technical Account Manager - Channel Support
    Join Date
    Sep 2005
    Location
    NewTek
    Posts
    1,693
    I would suggest opening a support case https://www.newtek.com/support/get-support/.
    Zane Condren
    Product and Vertical Market Manager - Digital Broadcast
    NewTek Inc.
    new.tk/call

  3. #3
    Registered User
    Join Date
    Oct 2018
    Location
    Massillon, OH
    Posts
    6
    I am having this same issue too since the last updates. Very frustrating to say the least.
    Tricaster TC1
    3-Play 4800
    NC1 I/O

  4. #4
    Registered User
    Join Date
    Jul 2015
    Location
    Kirkland, WA
    Posts
    105
    I have a similar issue, and am still on the previous TC1 release, except with systems running scan converter and virtual input. I restart virtual input and all NDI sources show up on the TC1 again. Never happens on my 460. I've had a support case open on this for around 3 weeks. I can see all the NDI sources from Studio Monitor from the TC1 even though they aren't showing up as inputs (until I restart virtual input).
    Rob Safran
    Satori Seven Productions
    [email protected]

    TriCaster: 460 AE
    TalkShow: VS4000
    Gnural Net CM & LTA
    VSE and LiveText
    Cameras: 2-Sony PMW-X70, Sony PXW-Z150

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