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Thread: Export issues with TriCaster 410

  1. #1
    Registered User
    Join Date
    May 2017
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    Bismarck, ND
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    Export issues with TriCaster 410

    Hello,

    I'm having some issues trying to export a video file in my TriCaster 410. It's about 50 GB. About halfway through the export, I get a message saying: 'Application.Transcoder.x64.exe has stopped working.'

    Do you have any suggestions for getting this file off my 410?

    Thanks
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  2. #2
    What is the destination? A memory stick or the hard drive of the TriCaster? I ask because if it is a memory stick that is formatted in FAT or FAT32 file system (common), you have a 4GB maximum file size limit which might be the cause of the problem.

    Otherwise, is your TC410 up to date on software?
    Kane Peterson
    Solutions Architect
    NewTek, Inc.

  3. #3
    Technical Account Manager - Channel Support
    Join Date
    Sep 2005
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    NewTek
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    1,697
    Also, what transcode preset were you trying to use?
    Zane Condren
    Product and Vertical Market Manager - Digital Broadcast
    NewTek Inc.
    new.tk/call

  4. #4
    Registered User
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    May 2017
    Location
    Bismarck, ND
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    Thanks for the reply!

    I'm exporting to the TriCaster's hard drive, and there should be plenty of room for the file.

    We recently upgraded our TC410 to Advanced Edition 3 so I believe everything should be updated.

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