Results 1 to 3 of 3

Thread: Problem with reseting NDIHX camera

Hybrid View

Previous Post Previous Post   Next Post Next Post
  1. #1
    Registered User
    Join Date
    Aug 2018
    Location
    Serbia
    Posts
    34

    Problem with reseting NDIHX camera

    I have problem with one camera in studio, we have 3 of them. Problem is with one camera, reseting to default values randomly, so i must add parameters manualy with ir remonte so i can use camera trough network(control it and see video signal in TC). It happening randomly only when i power camera on. I power it with ndi tools 3.8 studio monitor aplication. Other 2 camera working fine. Never have those symptoms. We connect camera with T2600G-28MPS tp link switch that can handle camera consumption of 2a easy. Sometime camera work every day for 10-15 days, sometimes it resset couple of times in one day, when we turn it on.
    I try to change lan cables from camera to switch,add external adapter power to camera, flash new firmware and do factory reset,update ndi tools. Nothing can help. I noticad i can reproduce same error from time to time when i disconect and again connect lan cable to camera. I try to do it and to other 2 camera, but they always read parameters that i set to them and i can controll them.
    I can compare this error same, for as example as bios battery is dead in pc,and bios is reseting every time i turn pc on.
    We use all camera about 6 months every day in studio, turn them on when we have news couple of times in day.
    Does this happening to anyone else? Any solution?

  2. #2
    Not that I'm are of this being a fix, but new firmware (VHR118) was released just last week, have you updated the cameras?

    http://new.tk/PTZ1info
    Kane Peterson
    Solutions Architect
    NewTek, Inc.

  3. #3
    Registered User
    Join Date
    Aug 2018
    Location
    Serbia
    Posts
    34
    Yes. We bought it with fw version before 116j,then flash 116j, and couple of days ago flash to 118. I have this problem with all 3 fw. I done factory reset afther flash new fw.
    I cant figure where is bug, bcouse it is randomly problem, only when power up camera. If camera boot fine,then it working all day fine.

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •