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  1. #1
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    OS Upgrade with New Feature Upgrade?

    Is there a chance that NewTek could offer an operating system upgrade as part of the upgrade to TriCaster AE3? Windows 7 support is ending, and though this isn't a multi-purpose computer it still has to live on a network with Internet access. The security advantages to Windows 10 are many and significant. I realize that this would require a significant upgrade, but we're at the point where it would be worth paying extra for.

  2. #2
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    The version of Windows 7 that is on your TriCaster is the embedded version. Microsoft is not ending support for the embedded version until 2023.
    Last edited by Zane Condren; 05-24-2019 at 01:52 PM.
    Zane Condren
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  3. #3
    I need a document to get to clients that officially states this Zane. Because everyone in this region is freaking out and saying it doesn't matter to them. They want an official doc to share with their I.T. People.
    & WPS ROCKS!!!

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    Quote Originally Posted by Zane Condren View Post
    The version of Windows 7 that is on your TriCaster is the embedded version. Microsoft is not ending support for the embedded version until at least 2025.
    I NEED to see a link at Microsoft that shows this end of support date. What I find is Oct 2020. https://support.microsoft.com/en-us/...20Standard%207
    We have a dozen or more of various Tricaster models, and our Network Admins will block them all from the network next year unless they see evidence of continued support. That is a LOT of valuable hardware to be rendered useless, and a lot of museums who will want me to research all the available streaming alternatives going forward.

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    The earlier post mentioning 2025 as the end of support was incorrect and I will edit it for clarity. Microsoft covers this topic here https://support.microsoft.com/en-us/...curity-updates which states that support will be provided for 3 years after the End of Extended Support date which is January 14th, 2020. Meaning that critical updates will be provided until January 2023.
    Zane Condren
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    Quote Originally Posted by Zane Condren View Post
    The earlier post mentioning 2025 as the end of support was incorrect and I will edit it for clarity. Microsoft covers this topic here https://support.microsoft.com/en-us/...curity-updates which states that support will be provided for 3 years after the End of Extended Support date which is January 14th, 2020. Meaning that critical updates will be provided until January 2023.
    What's the latest official word on this, especially as it relates to Microsoft seeming to say that the security updates will be provided by the OEM? I need to provide evidence to our Security Admins that these boxes will continue to receive Security updates, and until what date.

  7. #7
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    Quote Originally Posted by dcmarc View Post
    What's the latest official word on this, especially as it relates to Microsoft seeming to say that the security updates will be provided by the OEM? I need to provide evidence to our Security Admins that these boxes will continue to receive Security updates, and until what date.
    I was hoping OEM OR Volume Licensing could provide ongoing updates, but it is only OEM. just spoke to our Dell/Microsoft Rep and she pointed out that on this page: https://support.microsoft.com/en-us/...curity-updates, when you click What products are included? it states that Extended Security Updates are available for certain products only via OEM, and not Volume Licensing. Windows Embedded 7 Standard is one of those products that requires OEM updates. It appears that the only way to get Security Updates through 2023 is through Newtek. So, I have a bunch of Smithsonian museums which either need security updates guaranteed from Newtek, so we can stay in the ecosystem within which we have continued to buy newer products over time, or we need to go back out and assess whether there are other competitive solutions that serve their somewhat limited needs with less of an investment, as they only require software updates when the OS evolves.

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    I teach at a high school and we have a TC 460 AE 2. We've had it for 3 years now, and spent a hefty amount on getting our broadcast studio built around the TC and NDI. My IT guys came in yesterday and told me unless it is updated in the next few months, we will lose all network abilities. There has to be something in the works from NEWTEK. Please give us a heads up and that this is being fixed. I don't think you guys realize how much this lack of forward thinking in your design effects your customers.

    The other thing is Zane, you ranted about IT people not treating our machines like regular PC's. My IT department (After a rocky start) has been awesome in giving me access to functions that are not normally allowed to teachers and students. They also have done a great job of changing how they do things to match the work flow of a broadcast style class. But they will not bend one inch when it comes to security and I cant blame them. So please, fix this.
    Last edited by jerald_pierucci; 08-21-2019 at 11:59 AM.

  9. #9
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    Getting Very Close to Extended Security Updates for Windows 7, but not there yet.

    I chatted with Sandra, a very patient tech support person yesterday. I was directed to this page:

    https://support.newtek.com/hc/en-us/...End-of-Support

    which indicates support will continue through 2023. (The Newtek page says Jan 14, but the MS page says Jan 10. Might as well clear up minor discrepancies to build confidence in the accuracy of the document.)

    This is great, except it still contains unclear messaging. Although it references "Windows 7 Professional Embedded", I have Windows Embedded Standard 7 on my 460. Tech support assures me that this document is meant to cover all Newtek devices with any flavor of Windows 7. Knowing that IT Security is not easily swayed by verbal representations, I asked if the page could be updated to reflect this broader applicability of the coverage, and she said she would put in the request.

    If this page is accurate, it still leaves a BIG outstanding issue; "Who will provide the security updates?"

    On the MS page that the Newtek page links to:

    https://support.microsoft.com/en-us/...curity-updates

    there is an asterisk next to a number of versions of Windows 7 that says "*Extended Security Updates for select Embedded products are available via OEMs. All others are available via volume licensing." I've been told by Dell that there is no volume licensing mechanism for Windows Embedded Standard 7, so I can't pay to get the Extended Security Updates.

    This makes it sound very much as if Newtek needs to pass the Software updates on to the users, not MS. The tech support person said it was an MS responsibility, and I can't say with confidence to our Security Team that "yes there will be security updates AND there is a mechanism by which my machines will receive those updates" and that's a big deal.

    Can someone clarify? I feel we are very close to a resolution, but that there is a potential big chasm between the representation that there will be continued security updates and the assurance that we have a mechanism to receive those updates.

    Quote Originally Posted by jerald_pierucci View Post
    I teach at a high school and we have a TC 460 AE 2. We've had it for 3 years now, and spent a hefty amount on getting our broadcast studio built around the TC and NDI. My IT guys came in yesterday and told me unless it is updated in the next few months, we will lose all network abilities. There has to be something in the works from NEWTEK. Please give us a heads up and that this is being fixed. I don't think you guys realize how much this lack of forward thinking in your design effects your customers.

    The other thing is Zane, you ranted about IT people not treating our machines like regular PC's. My IT department (After a rocky start) has been awesome in giving me access to functions that are not normally allowed to teachers and students. They also have done a great job of changing how they do things to match the work flow of a broadcast style class. But they will not bend one inch when it comes to security and I cant blame them. So please, fix this.

  10. #10
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    We have Windows Embedded Standard 7 Service Pack 1 on our 460 AE. Below is what it states on the Microsoft page:

    Windows Embedded Standard 7 Service Pack 1 Extended Support End Date: 10/13/2020

    Support ends 24 months after the next service pack releases or at the end of the product's support lifecycle, whichever comes first. For more information, please see the service pack policy here. Migration guidance can be found here.

    https://support.microsoft.com/en-us/...e/search/14112
    Last edited by Stream; 05-29-2019 at 12:04 PM.
    Tricaster 460 Advanced Edition 2, Tricaster 40 V1
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  11. #11
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    Jumping in here - this is what my IT folks sent me TODAY - not due to me asking - about Windows 7:Click image for larger version. 

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    "It is windows embedded standard 7. Looks like 10/13/2020 for the version we have according to Microsoft. The 2023 end of life is windows 8 embedded standard. We will do some research and if we can’t then we will have to find another product as we cannot have unsecure machines on our network."


    Can anyone point me to info I can share with our IT folks to help with this?

    Thanks!
    --
    John Alexander

    TriCaster Mini (HDMI)
    Spark Connect
    Sony HXR-NX5R
    Sony NX-5U
    Canon XF105

  12. #12
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    Quote Originally Posted by Johnnyoutback View Post
    "It is windows embedded standard 7. Looks like 10/13/2020 for the version we have according to Microsoft.
    There will be extended service updates for three years post-sunset, but they will only be available in 12 month increments, and only available via the OEM's (NewTek). I asked about how these updates will be distributed and if charges will be involved in a thread in the "General Discussion" subforum. So far, no reply from NewTek. We've had our 8000 for about 4 years now, but I know for certain that there are loads out there with new machines on Win7. This is a massive, massive issue and NT needs to get on the ball and inform people about what to do. I know my employer will ice me out of the network come 10/2020 if this machine is not patched.

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