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Thread: OS Upgrade with New Feature Upgrade?

  1. #1
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    OS Upgrade with New Feature Upgrade?

    Is there a chance that NewTek could offer an operating system upgrade as part of the upgrade to TriCaster AE3? Windows 7 support is ending, and though this isn't a multi-purpose computer it still has to live on a network with Internet access. The security advantages to Windows 10 are many and significant. I realize that this would require a significant upgrade, but we're at the point where it would be worth paying extra for.

  2. #2
    Technical Account Manager - Channel Support
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    The version of Windows 7 that is on your TriCaster is the embedded version. Microsoft is not ending support for the embedded version until 2023.
    Last edited by Zane Condren; 05-24-2019 at 01:52 PM.
    Zane Condren
    Product and Vertical Market Manager - Digital Broadcast
    NewTek Inc.
    new.tk/call

  3. #3
    I need a document to get to clients that officially states this Zane. Because everyone in this region is freaking out and saying it doesn't matter to them. They want an official doc to share with their I.T. People.
    & WPS ROCKS!!!

  4. #4
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    Quote Originally Posted by Zane Condren View Post
    The version of Windows 7 that is on your TriCaster is the embedded version. Microsoft is not ending support for the embedded version until at least 2025.
    I NEED to see a link at Microsoft that shows this end of support date. What I find is Oct 2020. https://support.microsoft.com/en-us/...20Standard%207
    We have a dozen or more of various Tricaster models, and our Network Admins will block them all from the network next year unless they see evidence of continued support. That is a LOT of valuable hardware to be rendered useless, and a lot of museums who will want me to research all the available streaming alternatives going forward.

  5. #5
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    The earlier post mentioning 2025 as the end of support was incorrect and I will edit it for clarity. Microsoft covers this topic here https://support.microsoft.com/en-us/...curity-updates which states that support will be provided for 3 years after the End of Extended Support date which is January 14th, 2020. Meaning that critical updates will be provided until January 2023.
    Zane Condren
    Product and Vertical Market Manager - Digital Broadcast
    NewTek Inc.
    new.tk/call

  6. #6
    Registered User Stream's Avatar
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    We have Windows Embedded Standard 7 Service Pack 1 on our 460 AE. Below is what it states on the Microsoft page:

    Windows Embedded Standard 7 Service Pack 1 Extended Support End Date: 10/13/2020

    Support ends 24 months after the next service pack releases or at the end of the product's support lifecycle, whichever comes first. For more information, please see the service pack policy here. Migration guidance can be found here.

    https://support.microsoft.com/en-us/...e/search/14112
    Last edited by Stream; 05-29-2019 at 12:04 PM.
    Tricaster 460 Advanced Edition 2, Tricaster 40 V1
    2 Sony PXW-X70 Cameras, 2 Panasonic AG-HMC40P Cameras
    VSE 2.5 - VSE Advanced Edition, A bunch of Doo-Dads and cables

  7. #7
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    Jumping in here - this is what my IT folks sent me TODAY - not due to me asking - about Windows 7:Click image for larger version. 

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    "It is windows embedded standard 7. Looks like 10/13/2020 for the version we have according to Microsoft. The 2023 end of life is windows 8 embedded standard. We will do some research and if we can’t then we will have to find another product as we cannot have unsecure machines on our network."


    Can anyone point me to info I can share with our IT folks to help with this?

    Thanks!
    --
    John Alexander

    TriCaster Mini (HDMI)
    Spark Connect
    Sony HXR-NX5R
    Sony NX-5U
    Canon XF105

  8. #8
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    Quote Originally Posted by Johnnyoutback View Post
    "It is windows embedded standard 7. Looks like 10/13/2020 for the version we have according to Microsoft.
    There will be extended service updates for three years post-sunset, but they will only be available in 12 month increments, and only available via the OEM's (NewTek). I asked about how these updates will be distributed and if charges will be involved in a thread in the "General Discussion" subforum. So far, no reply from NewTek. We've had our 8000 for about 4 years now, but I know for certain that there are loads out there with new machines on Win7. This is a massive, massive issue and NT needs to get on the ball and inform people about what to do. I know my employer will ice me out of the network come 10/2020 if this machine is not patched.

  9. #9
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    Quote Originally Posted by Zane Condren View Post
    The earlier post mentioning 2025 as the end of support was incorrect and I will edit it for clarity. Microsoft covers this topic here https://support.microsoft.com/en-us/...curity-updates which states that support will be provided for 3 years after the End of Extended Support date which is January 14th, 2020. Meaning that critical updates will be provided until January 2023.
    What's the latest official word on this, especially as it relates to Microsoft seeming to say that the security updates will be provided by the OEM? I need to provide evidence to our Security Admins that these boxes will continue to receive Security updates, and until what date.

  10. #10
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    Quote Originally Posted by dcmarc View Post
    What's the latest official word on this, especially as it relates to Microsoft seeming to say that the security updates will be provided by the OEM? I need to provide evidence to our Security Admins that these boxes will continue to receive Security updates, and until what date.
    I was hoping OEM OR Volume Licensing could provide ongoing updates, but it is only OEM. just spoke to our Dell/Microsoft Rep and she pointed out that on this page: https://support.microsoft.com/en-us/...curity-updates, when you click What products are included? it states that Extended Security Updates are available for certain products only via OEM, and not Volume Licensing. Windows Embedded 7 Standard is one of those products that requires OEM updates. It appears that the only way to get Security Updates through 2023 is through Newtek. So, I have a bunch of Smithsonian museums which either need security updates guaranteed from Newtek, so we can stay in the ecosystem within which we have continued to buy newer products over time, or we need to go back out and assess whether there are other competitive solutions that serve their somewhat limited needs with less of an investment, as they only require software updates when the OS evolves.

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