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Thread: Old LivePanel vs new premium access

  1. #1
    Registered User
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    Dec 2017
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    Chicago, IL
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    Old LivePanel vs new premium access

    I had purchased LivePanel a year ago and when I went to upgrade to the latest TC1 build, it seemed to disconnect my LivePanel and I can no longer access that portion with the remote web address. Did premium access take away my ability to use live panel without buying into the whole package, or can I still access my old LivePanel license?

  2. #2
    Registered User spaulsen's Avatar
    Join Date
    Oct 2016
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    NewTek
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    81
    You should just need to go back and reenter your license key to activate again.
    Sr. Director, Marketing Services
    NewTek
    San Antonio, TX

  3. #3
    Registered User
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    Dec 2017
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    Chicago, IL
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    Quote Originally Posted by spaulsen View Post
    You should just need to go back and reenter your license key to activate again.
    That worked. Thank you. I didn’t realize the feature was removed and I had to re-install it. Thanks!

  4. #4
    Registered User spaulsen's Avatar
    Join Date
    Oct 2016
    Location
    NewTek
    Posts
    81
    I believe this has been fixed moving forward so users wont have to renter the license key when updating to new builds.
    Sr. Director, Marketing Services
    NewTek
    San Antonio, TX

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