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Thread: TC Mini HDMI DDR will only play .mov files

  1. #1
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    TC Mini HDMI DDR will only play .mov files

    I recently updated the AE software on our TC Mini HDMI. We can no longer play mp4 files on the DDRs like we could in the past. Only .mov files. Has anyone else experienced this? Is there a fix?

  2. #2
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    It has never been recommended to play .mp4 files in a DDR - if it worked well, you were lucky.

    Suggested practice is to ALWAYS use the Media Import function of TriCaster to bring in video clips, and if TriCaster deems it necessary, it will TRANSCODE questionable clips to the Newtek codec during import to guarantee good playback.

    If you MUST play .mp4 files due to time constrictions or something, what I do is set up VLC Media Player with NDI plugin on a laptop, and make VLC the default player for .mp4 files, then whenever I double-click an .mp4, it automatically plays straight into TriCaster as an NDI source "live" from the laptop and I don't have to worry about importing and/or converting during live production for DDR use.

    Thanks

    Jeff
    Jeff Pulera
    Streaming Broadcast Solutions - Newtek Elite

    TriCasters: Mini with AE, TC1
    Camera: Sony PMW-X70 4K
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  3. #3
    Quote Originally Posted by BurgIT View Post
    I recently updated the AE software on our TC Mini HDMI. We can no longer play mp4 files on the DDRs like we could in the past. Only .mov files. Has anyone else experienced this? Is there a fix?
    What version of software on the Mini? Where are the MP4 files coming from? Do the TC Mini own MP4 files work?

    I agree with Jeff that transcoding is best, but it should still play the files in the DDR.
    Kane Peterson
    Solutions Architect
    NewTek, Inc.

  4. #4
    'the write stuff' SBowie's Avatar
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    FWIW, I regularly play short MP4s, up to about 10 minutes.
    --
    Regards, Steve
    Forum Moderator
    ("You've got to ask yourself one question ... 'Do I feel lucky?' Well, do ya, spammer?")

  5. #5
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    Quote Originally Posted by kanep View Post
    What version of software on the Mini? Where are the MP4 files coming from? Do the TC Mini own MP4 files work?

    I agree with Jeff that transcoding is best, but it should still play the files in the DDR.
    Software is totally up to date. The files are on a network drive. All short files. Between 10 seconds and a few minutes long.

    Like I said earlier this was working the entire school year until I updated the software.

  6. #6
    I would also try to move the files to a local drive...I've experienced issues when playing back from a network location.

  7. #7
    Senior Integrated Production Specialist
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    I would suggest you open a case with support and provide a sample file.
    Zane Condren
    Senior Integrated Production Specialist

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