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Thread: NDI|HX Panasonic Firmware DISABLES Autolink

  1. #1
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    NDI|HX Panasonic Firmware DISABLES Autolink

    It took me over a week to squeeze that out of them.

    I am probably the reason for this KB
    https://support.newtek.com/hc/en-us/...irmware-update

    you should know that nowhere does it say on the webpage if you update your firmware, this product will cease to function. So if you use autolink, and don't feel like spending another $300 per camera, I suggest you try to hunt down the firmware somewhere.

    Does anyone have the firmware prior to the HX update they're willing to send me/post publicly? I haven't been able to find it on Panasonic's truly awful web site.

    Newtek says they'll get back to me...I'm not holding my breath.

  2. #2
    Senior Integrated Production Specialist
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    The NDI-HX firmware replaces the functionality of Autolink so that as long as you install the NDI-HX driver on the receiving Device nothing changes.
    Zane Condren
    Senior Integrated Production Specialist

  3. #3
    I'd say that it more than replaces this functionally, the new firmware completely improves the functionally over Autolink, you no longer need a 'bridge' PC to convert the camera into NDI and the latency is much improved. You also get the free Virtual Camera and NDI Monitor applications to boot!

    A quick Google search found this link for Panasonic firmware, you didn't post your camera type so hopefully one of these is the correct one. https://eww.pass.panasonic.co.jp/pro...ad/EN/top.html
    Kane Peterson
    Solutions Architect
    NewTek, Inc.

  4. #4
    Registered User spaulsen's Avatar
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    This isn't so much that the NDI|HX upgrade disables Autolink rather Autolink is not for Panasonic Cameras that have been upgraded to NDI|HX. Autolink is a software bridge that allows you to have a Panasonic Camera that does not output NDI or NDI|HX to be seen as a NDI Source through use of a separate computer.

    From a workflow standpoint, whats the thought process on using Autolink on a camera that outputs NDI|HX?

    Steve
    Sr. Director, Marketing Services
    NewTek
    San Antonio, TX

  5. #5
    Registered User spaulsen's Avatar
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    Quote Originally Posted by no_doz View Post
    It took me over a week to squeeze that out of them.

    I am probably the reason for this KB
    https://support.newtek.com/hc/en-us/...irmware-update

    you should know that nowhere does it say on the webpage if you update your firmware, this product will cease to function. So if you use autolink, and don't feel like spending another $300 per camera, I suggest you try to hunt down the firmware somewhere.

    Does anyone have the firmware prior to the HX update they're willing to send me/post publicly? I haven't been able to find it on Panasonic's truly awful web site.

    Newtek says they'll get back to me...I'm not holding my breath.
    Just a follow-up I believe that even if you have upgraded your Camera to NDI|HX you should be able to go into the Panasonic Firmware and change your output from NDI to RTSP which would allow the camera to be seen by AutoLink as an Panasonic Camera outputting RTSP and it will then output NDI from the computer running the application.

    I dont have a Panasonic Camera in front of me to test out but will take a look when I get my hands on one.

    -Steve
    Sr. Director, Marketing Services
    NewTek
    San Antonio, TX

  6. #6
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    Quote Originally Posted by spaulsen View Post
    Just a follow-up I believe that even if you have upgraded your Camera to NDI|HX you should be able to go into the Panasonic Firmware and change your output from NDI to RTSP which would allow the camera to be seen by AutoLink as an Panasonic Camera outputting RTSP and it will then output NDI from the computer running the application.

    I dont have a Panasonic Camera in front of me to test out but will take a look when I get my hands on one.

    -Steve
    Kane, the link you've provided only gives you the option for the newest firmware for the AW-UE70...which, as the post states, ENDS functionality of Autolink. What i need is a link to the OLD firmware, the one that allows the Autolink product to continue to work.

    Steve, I have my hands on 6...it doesn't work. 5 of them have the new firmware, 1 doesn't. The one that is on the old firmware works just fine with Autolink. What you're telling me in this post is completely contradictory to everything I've been told by Newtek at this point, and unless what you're saying is true and the knowledge base is lying, I'm doubting you're right. I'm still awaiting resolution of this, although, I have been reached out to at this point. Would love to be proven wrong, please provide settings that would allow this to function if they do in fact exist.

    The point of having Autolink work is that I OWN Autolink, and purchased it directly before this firmware was announced. I have designed an entire system around its functionality, and nowhere is it still stated other than that knowledge base article (that exists after I've reached out to Newtek concerning this) that this functionality is lost when you update the firmware. Furthermore, why not provide the link for the firmware to downgrade to the last firmware that works? You're certainly quick to provide a link to upgrade the firmware, why not provide a customer who has purchased your product a link to allow me to actually use the product I purchased? I was promised a followup from Newtek concerning the firmware from Panasonic prior to the HX update, I have been met with silence. This exchange has been going on for almost three weeks, putting my entire project on hold.

    ANOTHER reason why you would want to use Autolink is that I can actually use 4K, which your website also fails to mention that NDI|HX won't do on these cameras. It took me two chat sessions and literally hours to coax that answer out of Newtek. At first I was told those cameras don't do 4K (which is false), then I was told they thought it would do 4K, then finally, after hours of chatting, was finally told no, it does not do 4K. Still doesn't say that on your web page or documentation. I'm sorry, but at this point the only thing that this entire exchange has shown me is that Newtek is willing to be just vague enough in their marketing material to avoid some pretty crucial details one would want to know. This deception has painted me into a corner, and now you're essentially telling me upgrade to HX for 6 times the price or tough luck. Nobody has once offered me a refund, crossgrade, or any kind of resolution.

    At this point, I feel entirely left behind. I purchased a product I can't even use, and nobody is willing to do anything about it. Talk about disappointing.

    Finally, Autolink costs the price of ONE NDI|HX license. So for the price of 1 HX license, I can turn my 6 Panasonic cameras into NDI signals. That is what I paid for, under no circumstances should I expect that I would lose that functionality unless it was explicitly stated, even better, warned. Nobody should assume by upgrading to newer firmware that they would lose functionality of a product that has only gained a newer functionality. This feels nothing like a way to force the phasing out of a product without informing the consumer.

    PLEASE, prove me wrong. Show me that it works, give me settings, give me the old firmware...give me anything but "oh it should work, but I don't actually know cause I haven't tested it". I would hope that after the hours of exchanges I've had with Newtek SOMEONE would sit down and actually do something about it, being as I've spent thousands of dollars on NDI products and have only ONE NDI CAMERA to use, even though we have 6. One thing I can guarantee you is that nobody running departments cares what should or shouldn't work, just that it doesn't and they paid for it. Now you're making me look bad when I was the one fighting for NDI in the first place. I'm literally just sitting around waiting for someone from your company to figure this out for me.

    PLEASE, for all that is holy, someone at Newtek help me resolve this.

  7. #7
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    You did not state what version of the firmware you were running before the update that you wish to downgrade to. But, I think the version prior to the latest was version 1.24 and it can be found at the following link:

    https://eww.pass.panasonic.co.jp/pro...gree_0124e.htm

    Please understand that I am not recommending that you downgrade the firmware. I am not even sure if you are supposed to be able to downgrade. That may be why Panasonic does not have a direct link on there website. For all I know downgrading could brick the camera and make it completely unusable.

    Downgrade at your own peril... I accept no liability. I am simply providing the link that you asked for.

    Tony

  8. #8
    Registered User spaulsen's Avatar
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    I was able to get a Panasonic HE-40 with firmware Ver 1.68. I can confirm that AutoLink works, I also registered the camera to additionally output NDI|HX to ensure that this does not disable Autolink's ability to receive and then convert to NDI from the camera. For confirmation I then uninstalled the NDI|HX driver on my computer and ran Autolink and was able to see the camera on studio monitor as a source through the computer name.

    Regarding Panasonics firmware, as this is managed by Panasonic, downgrading a firmware may be possible but I dont anticipate that it would be recommended but I do believe that panasonic has instructions on how to downgrade firmware if you choose. Is it possible that when you are using Autolink instead of selecting the computer that is converting to NDI you are selecting the camera model? Remember that the computer is outputting NDI not the camera when using AutoLink. The camera would show up as a possible source but that would be as an NDI|HX source, so unless the camera has been activated to output NDI|HX it wouldn't work.

    You'll notice in the attached image that there are two studio monitor applications running and on the lower right the AutoLink is running and the camera is selected.

    Top left Studio Monitor is my PC with the desktop selected while AutoLink is runniing and converting to NDI.
    Top right Studio Monitor is the Camera Model selected that is outputting NDI|HX

    Click image for larger version. 

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    While the camera is actually outputting both at the same time it seems; I wouldn't recommend that anyone actually does this in production. It was just a method to ensure there was not an issue with the firmware from Panasonic. As far as I can tell all is well with AutoLink and the current firmware that has been released by Panasonic.

    I know that this issue is being reviewed and if there is something discovered with the latest release of firmware provided by Panasonic, they will be informed.

    Regards,
    Steve
    Sr. Director, Marketing Services
    NewTek
    San Antonio, TX

  9. #9
    Registered User spaulsen's Avatar
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    Customer support will be following up with you regarding your open ticket and hopefully you will find the resolution satisfactory.

    -Steve
    Sr. Director, Marketing Services
    NewTek
    San Antonio, TX

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