Results 1 to 11 of 11

Thread: The problem after the upgrading TriCaster8000

  1. #1
    Registered User
    Join Date
    Oct 2015
    Location
    Siberia, Yakutsk
    Posts
    7

    The problem after the upgrading TriCaster8000

    We have upgraded now to last version (Version: 2-6-180122 ) of TriCaster 8000. And have problem. We can't to input to any session (new session not load too). The system is loading up to "Open Session" page normally. Then click to any session - black screen, cursor work only.
    What is it?

  2. #2
    Registered User
    Join Date
    Oct 2015
    Location
    Siberia, Yakutsk
    Posts
    7
    71 views. And no any reply. Is this mean Nobody updated or all ok for all? Anybody home?... Please, say something

  3. #3
    We had this problem once when the system local was changed to anything but English(USA).

    Hope this helps.

  4. #4
    Registered User
    Join Date
    Oct 2015
    Location
    Siberia, Yakutsk
    Posts
    7
    We have English Win7 and not changed. We are updated Tricaster only.

  5. #5
    Registered User Stream's Avatar
    Join Date
    Aug 2016
    Location
    USA
    Posts
    502
    There is some issues with the latest updates.
    There are posts about it all over the forum.
    If you made a backup before upgrading, restore it and hang tight.
    If you didn't make a backup, always make a back up before you update.
    Good Luck
    Tricaster 460 Advanced Edition 2, Tricaster 40 V1
    2 Sony PXW-X70 Cameras, 2 Panasonic AG-HMC40P Cameras
    VSE 2.5 - VSE Advanced Edition, A bunch of Doo-Dads and cables

  6. #6
    Registered User
    Join Date
    Oct 2015
    Location
    Siberia, Yakutsk
    Posts
    7
    Quote Originally Posted by Stream View Post
    There is some issues with the latest updates.
    There are posts about it all over the forum.
    If you made a backup before upgrading, restore it and hang tight.
    If you didn't make a backup, always make a back up before you update.
    Good Luck
    These commonplace actions we did. And sent the message to supply. But not answer yet.

  7. #7
    Registered User
    Join Date
    Oct 2015
    Location
    Siberia, Yakutsk
    Posts
    7
    Upp... Not resolve yet. Tried a new version - the same problem: not inputs and not works buttons on PROGRAM and PREVIEW lines
    Last edited by Bert Jickty; 10-18-2019 at 03:46 AM.

  8. #8
    Senior Integrated Production Specialist
    Join Date
    Sep 2005
    Location
    NewTek
    Posts
    1,715
    Please open a support case, these forums are not an official method of support.
    Zane Condren
    Senior Integrated Production Specialist

  9. #9
    Registered User
    Join Date
    Apr 2008
    Location
    Racine
    Posts
    1,662
    Quote Originally Posted by Bert Jickty View Post
    Upp... Not resolve yet. Tried a new version - the same problem: not inputs and not works buttons on PROGRAM and PREVIEW lines
    You must manually download and update the nVidia graphics driver for whatever mode # display card is in the 8000. Make sure to get the "Windows 7 64-bit" version

    That should resolve the issue

    Thanks

    Jeff
    Jeff Pulera
    Streaming Broadcast Solutions - Newtek Elite

    TriCasters: Mini with AE, TC1
    Camera: Sony PMW-X70 4K
    Controllers: All variety of XKeys
    PTZ: Newtek NDIHX-PTZ1

  10. #10
    Registered User
    Join Date
    Oct 2015
    Location
    Siberia, Yakutsk
    Posts
    7
    Quote Originally Posted by JPulera View Post
    You must manually download and update the nVidia graphics driver for whatever mode # display card is in the 8000. Make sure to get the "Windows 7 64-bit" version

    That should resolve the issue

    Thanks

    Jeff
    Thank you very much! It's solved! I'v update NVidia only! And it work!
    TriCaster 8000
    Sony HXR-NX5R, Panasonic AW-HE120W
    SDI,IP,NDI

  11. #11
    Registered User
    Join Date
    Oct 2015
    Location
    Siberia, Yakutsk
    Posts
    7
    We have another problem after updating: Recorded in H.264 codec files has the wrong sound. Distorted overtone is adding. Obviously, these are problems with the AAC sound codec that comes with the H.264 video codec. Where can I change the audio codec? Or how I update the codec? We try download and install "NewTek Codec for Windows" - not result. Other codecs (QuickTime, Mpeg2, mp3) record well. Stream to Youtube is well sound. Live audio is too good (by loadspeakers).
    Last edited by Bert Jickty; 11-08-2019 at 10:35 PM.
    TriCaster 8000
    Sony HXR-NX5R, Panasonic AW-HE120W
    SDI,IP,NDI

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •