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Thread: Screens go blank mid production

  1. #16
    Registered User
    Join Date
    Jan 2008
    Houma, LA
    Quote Originally Posted by JPrince View Post
    Have you had any continuing problems or resolution to this? We have essentially the same system and had an identical failure recently.
    Actually, this may not be the answer you are looking for, but we decided to bite the bullet and purchase a new TC1 to replace the 855/860 we had. The cost to rent one just to wait for NewTek to investigate the problem would have cost more than a new unit. We did, however, ship the unit to NewTek for evaluation, but they could not replicate the issue.

    So they did a minor repair on the unit.

    We actually still have it in the box and never unboxed it to test or see if the issue comes back up. We so far have been very satisfied with the TC1, and have not had any major issues.
    Last edited by jserigny; 02-20-2020 at 02:05 PM.

  2. #17
    Registered User
    Join Date
    Jul 2019
    Indiana, USA
    Obviously I was hoping for a fix, but this does seem to point to a random occurrence.

    I haven't been able to replicate it in a handful of situations and am working with support to see if anything jumps out as a cause.

    I appreciate the vote of confidence on the TC1

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