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Thread: Hoping for some help here...

  1. #1
    Registered User
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    Oct 2006
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    Fort Worth, Texas
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    Hoping for some help here...

    Hi,

    Am having issues validating my coupon code to upgrade my TriCaster Mini SDI.

    I can select the update in the store and try to apply the coupon code but it is saying it's not valid.

    I have tried all permutations of O and 0 that are in the code but that's still not doing the trick.

    Have tried NT chat but they closed down for the day before they could answer my question.

    Stayed on hold for 30-minutes without anyone answering.

    Finally gave up and left a message to tech to call me.

    This has to be ready to go on Tuesday. Any assistance out there?

    Chuck

  2. #2
    'the write stuff' SBowie's Avatar
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    This might be more of a sales question than a support question - you could try [email protected]. Today was an annual event HR puts on, mandatory ... hate these things, but whaddya gonna do.
    --
    Regards, Steve
    Forum Moderator
    ("You've got to ask yourself one question ... 'Do I feel lucky?' Well, do ya, spammer?")

  3. #3
    Registered User
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    Oct 2006
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    Thanks Steve,

    I got that part figured out.

    The next question is before I can run AE on my Mini HD-4sdi, I am supposed to update the NVIDEO driver. One of the config questions is what is my OS? I checked the machine and it says Windows embedded standard. I see it is 64-bit but the only choice on the NVIDIA pulldown that is close is Windows 7 64-bit. Is that correct choice?

  4. #4
    'the write stuff' SBowie's Avatar
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    Yes.
    --
    Regards, Steve
    Forum Moderator
    ("You've got to ask yourself one question ... 'Do I feel lucky?' Well, do ya, spammer?")

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