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Thread: Problem with Network Access of 3Play 4800 Drives & Files

  1. #1
    Registered User Editec's Avatar
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    Problem with Network Access of 3Play 4800 Drives & Files

    We are not able to access any drives or files from a network computer/s to the 3Play 4800, despite setting-up Windows network shares with full permissions on the 3Play for the user names of ‘Administrators’ and ‘Tricaster’. This applies to Drive C (System) and the four removable 2TB HDDs (Drives D-E-F-G). The Windows network ‘Shares’ of the 3Play are visible on the external PC’s, but permissions can only be granted by the network administrator according to the displayed error message on the external PCs. This I would assume would be Newtek. The Windows Workgroup is identical for all the PCs connected to the 3Play, including the 3Play. The 3Play can access all the drives and files shared to it on the Network, but the reverse does not apply.

    The 3Play appears to be ‘locked down’ to a point where access is restricted by external PCs. This has severely restricted our workflow, and urgently require a procedure to overcome this limitation. The sharing of Drives and Files must be in both directions. Appreciate your assistance, with thanks.

  2. #2
    Senior Integrated Production Specialist
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    There isn't a network administrator configured from the factory. Have you enabled the sharing of media folders from the file drop down menu?
    Zane Condren
    Senior Integrated Production Specialist

  3. #3
    Registered User Editec's Avatar
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    Quote “Have you enabled the sharing of media folders from the file drop down menu?” Well No, as by default, if a User has enabled Sharing using the “Advanced Sharing” applet for the selected Drive, this automatically will facilitate access to the Media Folders within the ‘Share’ for that drive. The question asks about Windows shares in this instance for all the HDDs within the 3Play 4800. If you are uncertain as to where to locate this applet, please open ‘My Computer’, select a Drive and right-click to open the Properties dialog. There under the tabbed menu, you will find ‘Sharing’, and ‘Advanced Sharing...’. Which of the Usernames, the permissions and the Ownership rights should be selected for this procedure. In the factory, can you or one of your team connect a laptop to a 3Play 4800 and check the bi-directional access using Window’s Shares, and report on your results and procedure. There maybe be some inconsistencies with Windows 7/10 Professional and the 3Play Windows 7 Embedded in how this may be achieved.

  4. #4
    Senior Integrated Production Specialist
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    Quote Originally Posted by Editec View Post
    Quote In the factory, can you or one of your team connect a laptop to a 3Play 4800 and check the bi-directional access using Window’s Shares, and report on your results and procedure. There maybe be some inconsistencies with Windows 7/10 Professional and the 3Play Windows 7 Embedded in how this may be achieved.
    This is exactly what I did before posting, I enabled sharing from the file drop down menu within the 3Play interface and was able to share content on the media drive bi directionally with a TriCaster 460.
    Zane Condren
    Senior Integrated Production Specialist

  5. #5
    Registered User Editec's Avatar
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    Unfortunately Zane, we are not using a Tricaster 460, but rather a 3Play 4800 with the latest firmware. Nor do we wish to be limited to only the ‘Media’ folders, but rather full access to the HDDs from another editing workstation. We have no issue with sharing multimedia with all the other broadcast computers (Xpression CG, Switcher, Edius 8, Media Servers) using the standard Windows Shares configuration. All computers are bi-directional in their networking Shares. The intention is to transfer from an external workstation, any multimedia to the Newtek 3Play on a HDD of our choosing, without interfering with the workflow of the 3Play Operator. The Operator can then import the media in the usual 3Play manner, at a time of his/her choosing. We receive the following error messages when trying to access the 3Play from an external workstation. How do we access those drives, and with the correct permissions/access.



    Pictured (L-R) Windows 7 Access error & Windows 10 Access error.

  6. #6
    Senior Integrated Production Specialist
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    I understand that you are using a 4800, so am I using a TriCaster 460 and multiple laptops to push and pull content to it. There is nothing in the 3Play installation that would cause this, have you tried restoring your 3Play to factory defaults?
    Zane Condren
    Senior Integrated Production Specialist

  7. #7
    'the write stuff' SBowie's Avatar
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    Zane is correct, there's really no network voodoo going on in 3Play. The option to share media locations is provided as a convenience, but otherwise 3Play's network sharing is bog standard Windows (which, I'll grant you, can drive one nuts occasionally if you're not an IT guy).
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