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Thread: New 460 w/TalkShow 4000 file issue

  1. #1
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    New 460 w/TalkShow 4000 file issue

    Hello all,

    We just had our new TriCaster 460 and TalkShow 4000 installed, and we seem to be having an issue using the exported files. We edit on Mac Pros using Premiere Pro CC 2015. Our Mac system has Paragon NTFS for Mac installed, which the rep told us would help read the TriCaster MOV files. We produced a show today, and transferred the files from a TOURO 3TB drive to our 12 TB GRaid Studio on the Mac. The files won't open in QT, or, they immediately try to convert, and then give a generic error message, and when we try to import into Premiere, we're either told it's not recognized, or it enters bin, and displays a "media pending" display. Can anyone using a Mac to do post on Tricaster files, please share their workflow? Any advice is greatly appreciated since we want to start fully utilizing this new system. Thanks!

    John

  2. #2
    You will want to make sure that the NewTek codec pack is installed. That can be downloaded at the bottom of this page http://new.tk/dl

    Also, make sure you have the Apple 'Pro App' codecs installed as well. These get installed when you put FCP-X on the system. If you aren't using FCP-X you can install the trial version which will get these additional codecs installed. http://www.apple.com/final-cut-pro/trial/
    Kane Peterson
    Solutions Architect
    NewTek, Inc.

  3. #3
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    Thanks Kane, tried that and unfortunately, we're still experiencing same problem.

  4. #4
    Senior Integrated Production Specialist
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    What version of OSX are you on? Our in house Editor uses Premiere and Media Composer on Mac all day long with TriCaster recorded files without issue. So the more information you can provide the better.
    Zane Condren
    Senior Integrated Production Specialist

  5. #5
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    Our Mac suites are using Mac Pro with OS X (10.11.6), 64GB ram, Premiere Pro CC 2015 (latest version) and an AMD FirePro D500 graphic card. The TriCaster 460 is brand new with the latest software version, with the Adobe codec installed. The Macs also have NTFS for Mac OS X installed, something a NewTek rep suggested. The files are recorded to an internal drive on the TriCaster, and also a Touro 3TB portable drive. The files are then transferred from the Touro to a 12TB GRaid Studio on the Mac for post production. I'd appreciate any help, especially your Editor's set up and workflow Zane. We're seriously slowing down post production since we have to spend hours converting mov files just to edit.

    - - - Updated - - -

    p.s. We discovered today that the files will open in an old version of QT 7 oddly enough?

  6. #6
    Might not hurt to a file using MediaInfo and post up the information just so we can verify the exact codec parameters you are seeing. MediaInfo can be dowloaded for free from. https://mediaarea.net/en/MediaInfo
    Kane Peterson
    Solutions Architect
    NewTek, Inc.

  7. #7
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    Here's the info Mediainfo generated from one of the Macs:

    General
    Complete name : /Volumes/G-RAID Studio/RFN 2016 NFL SEASON/Matchups/Matchups 10-12-16 Week 6/Program (2).mov
    Format : MPEG-4
    Format profile : QuickTime
    Codec ID : qt 0000.02 (qt )
    File size : 35.0 GiB
    Duration : 29mn 40s
    Overall bit rate mode : Variable
    Overall bit rate : 169 Mbps
    Encoded date : UTC 2016-10-12 15:51:24
    Tagged date : UTC 2016-10-12 15:51:24
    Writing library : Apple QuickTime

    Video
    ID : 1
    Format : SHQ2
    Codec ID : SHQ2
    Duration : 29mn 40s
    Bit rate mode : Variable
    Bit rate : 162 Mbps
    Width : 1 280 pixels
    Height : 720 pixels
    Display aspect ratio : 16:9
    Frame rate mode : Constant
    Frame rate : 59.940 (60000/1001) fps
    Scan type : Progressive
    Bits/(Pixel*Frame) : 2.941
    Stream size : 33.7 GiB (96%)
    Language : English
    Encoded date : UTC 2016-10-12 15:51:24
    Tagged date : UTC 2016-10-12 15:51:24

    Audio
    ID : 2
    Format : PCM
    Format settings, Endianness : Little
    Format settings, Sign : Signed
    Codec ID : in24
    Duration : 29mn 40s
    Bit rate mode : Constant
    Bit rate : 4 608 Kbps
    Channel(s) : 4 channels
    Sampling rate : 48.0 KHz
    Bit depth : 24 bits
    Stream size : 978 MiB (3%)
    Language : English
    Encoded date : UTC 2016-10-12 15:51:24
    Tagged date : UTC 2016-10-12 15:51:24

  8. #8
    The file is in the SpeedHQ format (Codec ID: SHQ2) in 720p format. I'm on the road myself, but when I get back I can do some testing on my Mac to see what happens, if someone doesn't have any other solutions by then.
    Kane Peterson
    Solutions Architect
    NewTek, Inc.

  9. #9
    Senior Integrated Production Specialist
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    Hi John,

    I asked our editor to take a look at your post, He beleives you may not have the NewTek Codec Pack installed correctly.


    1. Make sure they are in the finder.
    2. Hold down the option key
    3. Click “GO" in the menu and then library. (library will not be available if you are not holding down the option key) This will open the users library folder
    4. Find the quicktime folder

    The codecs should be in that folder.
    Click image for larger version. 

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    They may also be located in the main library folder at {os drive]->library->quicktime
    Zane Condren
    Senior Integrated Production Specialist

  10. #10
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    Hi Zane,

    Thanks for the help, unfortunately the Codecs were in the right QT folder. I was hoping they weren't lol.

  11. #11
    Senior Integrated Production Specialist
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    Can you send us a short clip? I can provide FTP details if needed.
    Zane Condren
    Senior Integrated Production Specialist

  12. #12
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    Hi Zane,

    They're large raw files, which I'd normally cut down to send, but we can't lol. Your inquiry regarding codecs last week gave me an idea, I copied the codecs into the OS Library/QT folder as well, and oddly enough, it worked, but just the one session. When we fired up Premiere Pro CC today to look at what was produced through the Tricaster this morning, we're back to the generic error when we try to import. I don't know what to try next, so any help is greatly appreciated.

  13. #13
    Senior Integrated Production Specialist
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    Are the codecs still in the OS Library/QT folder?
    Zane Condren
    Senior Integrated Production Specialist

  14. #14
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    Yep, still there

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