Problem Description

This article describes what to do if the Interface Monitor is:

A. Displaying distorted,
B. Is not displaying the entire interface, or does not display anything at all.

Steps to Fix / Workaround

A. If the Interface Monitor is on, but not displaying the entire interface or displays distorted and stretched, follow the instructions below:

1. Start by exiting the TriCaster software and selecting “Admin Mode”.

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2. At the desktop, Right Click on a blank area of the screen and select nVidia Control Panel.

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3. On the left hand side of the nVidia Control Panel, select “Change Resolution”

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4. Make sure the resolution is set to a minimum of 1280x1024.

NOTE: If the monitor does not have 1280x1024, it must be swapped out for a monitor that does support that resolution.

B. If the Interface Monitor is not on, follow the instructions below:

1. Shut down the TriCaster.

2. Now press the power button to turn the unit back on. When the BIO screen comes up begin pressing the F8 button.

NOTE: If you do NOT see the BIOS screen and in fact see nothing at all after pressing the power button then contact
Customer Support and escalate to Level 2 Support.

3. You should now be looking at the Windows OS Choices Menu, select Safe Mode and press Enter.

4. With the unit now booted in Safe Mode, Right-Click a blank area on the desktop and select “Properties”.

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5. In the navigate to the Settings tab. Make sure the resolution is set to a minimum of 1280x1024.

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After this is done you can close the menus and restart the system normally.