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Thread: Trouble viewing stream on Apple based systems

  1. #1

    Trouble viewing stream on Apple based systems

    PROBLEM DESCRIPTION

    When viewing a stream from an Apple computer the audio and video are jittery.

    SOLUTION AND WORKAROUND

    In order to correct this a change will need to be made in the settings for the streaming profile. This will be done in the flash media encoder.

    1. Launch Flash Media Encoder, located under Start> All Programs>Adobe from the Admin Menu.
    2. Create a new Profile or load one you need to work with.
    3. Click on the “wrench” icon next to the “Format” field.

    Click image for larger version. 

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    4. A sub-menu will open, click on the pull-down next to “Profile”.
    5. Change the selection from “Baseline” to “Main”.
    Click image for larger version. 

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    6. Save this Profile (make sure to prefix the name with “Flash”) into the “StreamingProfiles/FlashProfiles” directory located in your TriCaster folder.

    On an HD system the file path should look like this:

    C:/TriCaster/StreamingProfiles/FlashProfiles

    The problem should now be resolved when using this new profile for your stream.
    Last edited by shepherd; 06-27-2014 at 04:22 PM.
    NewTek Customer Support

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