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Thread: 3Play 4800 keyboard locks up.

  1. #1
    Registered User
    Join Date
    Feb 2014
    Location
    Kansas
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    7

    3Play 4800 keyboard locks up.

    We've only had this machine for a couple of weeks. I have updated the software. We are running the video boards at a basketball tourney so the machine is running for 14hrs a day. But during the day it has randomly started just typing a number/letter when the op tries to label a clip. The keyboard has to be unplugged for it to stop. We've tried different keyboards/usb ports. Usually exiting and restarting the session will clear it for a while. Any ideas on what is going on here.

  2. #2
    Registered User
    Join Date
    Jul 2014
    Location
    London
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    7
    Hello!

    We had the exact same problem on a football job the other day where the 3Play 4800 (First time out) had only been on for around four hours. Although I excited and restarted the session a few times like yourself I found hitting tag stopped it? Random eh!

  3. #3
    Senior Integrated Production Specialist
    Join Date
    Sep 2005
    Location
    NewTek
    Posts
    1,720
    Does it only happen with the NewTek Branded Keyboard?
    Zane Condren
    Senior Integrated Production Specialist

  4. #4
    Registered User
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    Jul 2014
    Location
    London
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    I didn't have another Keyboard to hand to test it out i'm afraid!

  5. #5
    Registered User
    Join Date
    Jul 2014
    Location
    London
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    Had the same problem again last Friday. Seems to stop when you press the tag button. Very strange.
    Tom Ellis
    Certified 3Play Operator
    London, United Kingdom
    [email protected]

  6. #6
    Registered User
    Join Date
    Oct 2012
    Location
    Edmonton, Alberta, Canada
    Posts
    13
    Sounds like an issue with the tag function. Is the tag button turned on (lit up) on the control surface when it does this?

  7. #7
    Registered User
    Join Date
    Jul 2014
    Location
    London
    Posts
    7
    Yes it is.
    Tom Ellis
    Certified 3Play Operator
    London, United Kingdom
    [email protected]

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