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Thread: Which features are NOT in the 860 software upgrade?

  1. #1
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    Which features are NOT in the 860 software upgrade?

    Are there any features specific to the 860 hardware that will not work in the 855 to 860 software upgrade?

    Just curious, trying to decide whether we want to spend the $3000.

  2. #2
    Senior Integrated Production Specialist
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    No, all the new features will work just fine on your 855 if you upgrade it to an 860. By the way if you purchase it by close of Business Friday October 25th, it is only $1995. Contact your NewTek Dealer for more details.
    Zane Condren
    Senior Integrated Production Specialist

  3. #3
    Registered User digiview's Avatar
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    Hi Zane with the software update are replacement keys for the 855 CS included to update the CS to 860?
    Canary in the coal-mine!
    Tricaster 860 with CS, Sony PXW-X70,PMW EX3, Panasonic GH, DJI Drone & Ronin S, CD Apollo, Edius 6.5 editing System, Final Cut Pro X, Mac Pro 8 core, BMD preview Monitors.

  4. #4
    NewTek Customer Support
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    Roy from Customer Support here. I've sent you a PM with some details we'll need to get you some replacement keys in case they're not included.

  5. #5
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    Quote Originally Posted by royporter86 View Post
    Roy from Customer Support here. I've sent you a PM with some details we'll need to get you some replacement keys in case they're not included.
    Roy send me the details on how to get the replacement keys as well... I also need help in getting the jumper kit that supposedly exsist for the control surface as well...
    Todd Cochrane
    @geeknews
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    TriCaster: TC1 / 860 AE / Mini AE
    Skype: SkypeSarus

  6. #6
    Senior Integrated Production Specialist
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    Reply to Roy via PM and he will take care of it for you.
    Zane Condren
    Senior Integrated Production Specialist

  7. #7
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    Zane, is the $1995 promo over? I completely forgot, thought it was October 31st.

  8. #8
    The promo ended Oct 25th.
    Kane Peterson
    Solutions Architect
    NewTek, Inc.

  9. #9
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    Isn't it true that if you have an 855 upgraded from an 850 Extreme and the chip set are the original 850 Extreme hardware, the 860 upgrade will no function on the older chips. That is what Jeff told me was the case so did I did not buy the upgrade while it was at $1995. Does anyone know the story as it relates to previously upgraded Tricaster 850 Extreme.
    Last edited by wftiv; 11-06-2013 at 12:08 PM.
    Bill
    www.interactivevideo.tv
    609-654-6122

  10. #10
    Senior Integrated Production Specialist
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    Hi Bill,

    Someone from NewTek sales will be contacting you to explain your options.
    Zane Condren
    Senior Integrated Production Specialist

  11. #11
    I was told my 850 would be upward compatible because it was a later machine it was a 855 all for the firmware, however i have now been told this is not the case and even though I could go from a 850 to 855, to the 860 it would be impossible as graphics cards memory and a box of monkeys is now used. So if a 850 can be a 855 and an 855 can be a 860 what is not upto spec in my machine. Feeling slightly cheated. Is it a new graphics card or memory. I was offered the lift and shift for another 18K and I could keep my old one. Now sitting on my hands... Then at IBC I'm told no more software updates............ This is what apples does.
    Tricaster 860 AE3
    Cameras EX1s and EX3's
    Old Toaster VT5

  12. #12
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    Thumbs down Death of a long time customer...

    There might be fixes still for the 855 and 85 systems, but no new features will be possible unless you start all over again with a new box.

    I had a conversation with NewTek sales management today which seemed to change nothing. You are right, those of us longtime Tricaster customers that have upgraded all along, essentially have been "deep-sixed" because our hardware can not support the new software. This stops me dead in my tracks, unfortunately, because another 18K is out of the question. And sure having a second Tricaster is nice thought, but I do not need it and can not justify the cost of 18K to have it sit on the shelf. And who would buy it since it is so profoundly out of date. It would be like the three SD tricasters sitting on the shelf now.

    When talking with Sales management today, I made the suggestion to figure out some way to take our hardware back and put the right processors in it and not sell us an entire new box. If we are talking about different chips, I have a feeling that probably means a different board. Seems like rather than telling all of the long time customers to "pound-salt" after the years of being a loyal NewTek supporter. They should have figured out a better, more economical way to keep us as NewTek customers.

    I feel that by taking this action, NewTek no longer can be my go to source, but then there appears to be no other. In effect they have left me with an out of date piece of hardware that will not move forward with software upgrades, etc. But rather it will end my advancing as a Newtek customer. It is kind of sad, really. I feel like after following them from the Amiga days, through the VT days, to the SD Tricaster days, to the HD Tricaster days, they have literallly "killed" me as a client.
    Last edited by wftiv; 11-07-2013 at 12:08 AM.
    Bill
    www.interactivevideo.tv
    609-654-6122

  13. #13
    Quote Originally Posted by silverfox161255 View Post
    Then at IBC I'm told no more software updates............ This is what apples does.
    I'm not sure who said that there would be no more software updates, but this is not true. In fact, a software update for 455/855 systems was released only a few weeks ago (Oct 17), post IBC.

    Perhaps what they mean is no feature updates, and in that case, this could be considered true. The updates for 455/855 systems are for bug fixes or other minor enhancements. For example the latest update for 455/855 got AirPlay for iOS 7 devices working again after the changes Apple made. I can't guarantee how long there will be updates for these systems, but if it continues as it did for 450/850 systems, we had updates coming out for these systems for a least a year after we had stopped selling them.
    Kane Peterson
    Solutions Architect
    NewTek, Inc.

  14. #14
    I Have to agree with wftiv with a VT5 and then 850 it is now becoming a gamble at what point in the the product life cycle you buy your machine. however at this expendiure a less than two year life cycle for a dedicated specilist piece of hardware in my opinion is unacceptable.
    Tricaster 860 AE3
    Cameras EX1s and EX3's
    Old Toaster VT5

  15. #15
    'the write stuff' SBowie's Avatar
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    Being candid, I don't think that's an accurate use of the phrase "life cycle". Here's one definition that is reasonably applicable to equipment of this type:

    The total phases through which an item passes from the time it is initially developed until the time it is either consumed in use or disposed of as being excess to all known materiel requirements.
    By this or similar definitions, the life cycle of pretty much every product we have ever offered has been many, many times more than "two years".

    As to the constant development of better/faster/cheaper tech products, I'm sure we all sympathize (since we're all in the same boat). Still, though individually we might be keen to take advantage of new capabilities as soon as they are available, opting not to do doesn't render existing system obsolete. In any case, maintaining a leading position in a highly competitive market doesn't leave a developer much room for twiddling their thumbs, or freezing product development in amber for arbitrary periods.
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