Bios Reset Switch

[bob anderson]

The new shipping version of 3Play has a bios reset switch on the back. Apparently during shipping, or packing/unpacking one of mine was hit. Hitting this switch will cause the 3Play to not boot and show a " No Operating System " message.

I called tech, and they were aware of the issue, and told me to go into the bios, and "Switch the boot priority back to booting off the C drive." Well... I went into boot order ( hit DEL during boot ), and the options are a single SATA drive, a non-existent external drive, and an equally non-existent CD drive. I then hit F8 which brought up a different boot screen, that this time showed 2 SATA drives. Unfortunately, selecting either of these yielded the same result.

I totally understand that messing with the bios would cause boot issues, but the answer from tech " change the boot order" wasn't quite enough info for me to be able to fix the thing.

Has anyone else seen this? Can anyone offer a bit better description on how to fix it?

Thanks

Bob Anderson

[PIZAZZ]

The new shipping version of 3Play has a bios reset switch on the back. Apparently during shipping, or packing/unpacking one of mine was hit. Hitting this switch will cause the 3Play to not boot and show a " No Operating System " message.

I called tech, and they were aware of the issue, and told me to go into the bios, and "Switch the boot priority back to booting off the C drive." Well... I went into boot order ( hit DEL during boot ), and the options are a single SATA drive, a non-existent external drive, and an equally non-existent CD drive. I then hit F8 which brought up a different boot screen, that this time showed 2 SATA drives. Unfortunately, selecting either of these yielded the same result.

I totally understand that messing with the bios would cause boot issues, but the answer from tech " change the boot order" wasn't quite enough info for me to be able to fix the thing.

Has anyone else seen this? Can anyone offer a bit better description on how to fix it?

Thanks

Bob Anderson

Bob,

Give me a call.

I believe I know what happened.

[Zane Condren]

Bob, you have to enable the Raid Controller.


We are aware of the issuse as of Tuesday and will make sure the Jumper to disable this switch is switched properly.

[bob anderson]

Thanks Zane, good to know this can be avoided in the future.

For anybody else who runs into this issue, here's the detail on turning the raid back on:

Symptom: Boot 3Play and get the message " No Operating System"

Fix: Boot to Bios. Go to the "main" tab. Go to the "system configuration" screen. Go to "configure SATA as:" and change from IDE to RAID. Hit F10 to save and exit.

Machine will now boot.

Thanks again to Jef and Zane for clearing up how to do this.

Bob Anderson

[ervikasdeep23]

we have faced the same problem i have done all the thing the message "operating system not found" but still black screen is coming