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Type: Posts; User: rlsafran

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  1. Replies
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    Not sure if it's the same audio dropping issue...

    Not sure if it's the same audio dropping issue but I had to revert to an April 2019 version of NDI 3.8 to eliminate severe audio clicks and distortions from Scan Converter to my 460 after installing...
  2. Hi Kane, this is exactly what I found on the...

    Hi Kane, this is exactly what I found on the system I tried to restore (unsuccessfully) earlier today. Removing all references to NewTek_Import_SpeedHQ.prm in the registry didn't solve it. It wasn't...
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    460 AE3 H.264 Recording Missing Audio

    I was doing some 1-2 minute recording tests with a Skype caller into my VS4000 over SDI to my 460 after upgrading the 460 from AE2 to AE3. One out of five recordings was missing the audio. I know the...
  4. I removed NDI 4 and re-installed 3.8 on one...

    I removed NDI 4 and re-installed 3.8 on one editing system, Premiere continued to crash. I then removed and reinstalled Premiere Pro - still crashed. I'm currently using a restore point to get the...
  5. Premiere Pro Crashes with SPHQ Files and NDI 4

    I installed NDI 4 this weekend on both of my editing systems. Premiere Pro 19.1.4 (5) and 17.?.? crash when I create a sequence using SPHQ recordings from either a 460 and TC1.

    Has anyone else...
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    I was able to connect the Zoom/Skype server to a...

    I was able to connect the Zoom/Skype server to a TC1 and it's not getting the issue. Opened a support case and they are going to see if they can replicate it to a 460.
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    Skype/Zoom NDI Server Audio Crackling

    Haven’t used my Zoom/Skype servers since NDI 3.8 came out. I’m hearing a crackling noise each time the remote caller starts to speak in my 460 and TC1 recordings. I have two different Windows 10...
  8. I spoke with support and they confirmed that the...

    I spoke with support and they confirmed that the msconfig entries are OK. They suggested a bad disk so I ran passmark on all disks and they look good. There were a few Intel graphics card Windows...
  9. TCXD460 Session and Shutdown to Windows Slow

    My 460 started running slow yesterday where the UI reacts normally for a while and will intermittently not respond to a mouse click and a macro missed a command during a live show. Shutting down the...
  10. I'm seeing the same issue. My understanding is...

    I'm seeing the same issue. My understanding is that the TC1 Skype return audio is coming from the MASTER. I'm finding that the Skype 1&2 audio mixer levels are around -20dB when the Master is getting...
  11. Replies
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    I had the same issue on one of my Windows 10...

    I had the same issue on one of my Windows 10 PC's. Creating a new user with admin privileges solved it.
  12. I have a similar issue, and am still on the...

    I have a similar issue, and am still on the previous TC1 release, except with systems running scan converter and virtual input. I restart virtual input and all NDI sources show up on the TC1 again....
  13. Screenshot of backup disk partition

    I've uploaded a Zip file containing an rtf with screen shots of the disk partition and directory listing, and another of the restore.

    Can someone who has successfully restored from a backup...
  14. I had to do a system restore on my 460 yesterday...

    I had to do a system restore on my 460 yesterday after the latest AE3 update caused encoder 2 to stop working and massive audio dropouts from NDI sources. This is the first support had heard of these...
  15. Called support and they helped me find...

    Called support and they helped me find "NDIAnalysis for Windows" at the bottom of the page at: https://www.ndicentral.com/tools/

    Interestingly, the audio clicks/dropouts (re-clocking issue)...
  16. Loud Audio Click Intermittently from Zoom Server running NDI Virtual Input

    Using NDI 3.8 Virtual Input and Scan Converter to get a Zoom meeting into my TriCaster. I’m getting loud audio clicks or dropouts in the Zoom callers’ playback speaker. On the Zoom server, I set...
  17. Help! Facebook stream has stopped unexpectedly

    Our Facebook stream has stopped unexpectedly during two of our live shows over the last couple of weeks from my 460 AE. Has anyone else seen this recently?

    Thanks,
    Rob
  18. Periodic 460 Facebook Stream Network Disconnects

    I run a 24x7 stream to Facebook live and periodically get network disconnect errors that last for about a second. It might run for a few days without any errors or get 5-9 errors in a day. I've...
  19. I've tried to do a backup to several different WD...

    I've tried to do a backup to several different WD 3TB Passport USB drives plugged into USB 3 ports on the back of my 460 AE and it never sees any of the drives. I can read and write to them from...
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    Thanks Jeff!

    Thanks Jeff!
  21. Replies
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    778

    TC 460 SSD for Second Drive Slot

    Does anyone have a recommendation for a SATA enclosure and SSD disk that I could use for the second hard drive slot in my TC460. I've been searching for options and am not sure what enclosure would...
  22. I had a ProTek replacment VS4000 last year that...

    I had a ProTek replacment VS4000 last year that was tested by support before shipping. It was running the latest 170901 version with Skype TX Control and channels at the latest version. I had a...
  23. Facebook Login to Access Publishing Tools -> Video Library -> Live Scheduled Event

    I currently have to use the Streaming custom preset on my 460 or RTMP on the TC1 to access my scheduled FB Live events. Are these available through their API so that you could get a list of the ones...
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    I had the same thing happen yesterday after I...

    I had the same thing happen yesterday after I installed the 180706 update. The sound items were missing as well.
    The thumbnails show up in the presets, but the assets are missing from the bins.
    ...
  25. We've had issues with C920 webcams only getting...

    We've had issues with C920 webcams only getting to 360p since Microsoft did a Skype TX channel update late last summer. I worked with NewTek support/engineering and they figured out that you can get...
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