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  1. Replies
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    That would be my guess, but the way to confirm it...

    That would be my guess, but the way to confirm it is to update the drivers and try again
  2. To answer this bit, you could start here:...

    To answer this bit, you could start here: https://www.newtek.com/support/get-support/

    This said, a couple of thoughts: First, have you tried creating a new session? Sometimes that does wonders...
  3. I should probably mention something that seems to...

    I should probably mention something that seems to bear repeating now and again, which is that no-one should really view these forums as "NewTek Support". Without getting into it too much, the forums...
  4. Thank you for this feedback, much appreciated. ...

    Thank you for this feedback, much appreciated.

    Knowing a little bit about the implementation, I really doubt it.
  5. What follows is, in part, based on my best...

    What follows is, in part, based on my best recollection - so, not swearing to it on a stack of Bibles here, but anyway ...

    This was reported as fixed a couple of days ago. (I didn't test it...
  6. The case on this was resolved a couple of days...

    The case on this was resolved a couple of days ago. There were several problems, including the incremental issue you mentioned in your most recent post. I have personally tested the current build...
  7. Some TriCaster software versions do allow the...

    Some TriCaster software versions do allow the motherboard and other 'external' audio inputs to be used, Kris. If I'm not mistaken, this might be a Premium Access feature, but essentially it's...
  8. I'm aware that this is busted in the Streaming...

    I'm aware that this is busted in the Streaming Config filename area. But if you're seeing it anywhere else, please add details - thanks!
  9. Well, thanks for trying. The reason it seemed...

    Well, thanks for trying. The reason it seemed worth the effort is that part of the problem you're having with unstable signals devolves from the fact that when a source reconnects, the system...
  10. Let's solve the UI issues first. This has been...

    Let's solve the UI issues first. This has been discussed in a few places in the forums lately, and the solution is to update the nVidia video card driver. If that works, let's continue on the audio...
  11. I think it's going to take additional detail to...

    I think it's going to take additional detail to figure this out. For starters, if you successfully installed a AE, presumably this is a TC Mini, not a TC40? Is the software you installed AE2, or...
  12. I've been discussing this issue with Engineering...

    I've been discussing this issue with Engineering and QA, and would like to hear back whether this suggestion was effective or not.
  13. Replies
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    I have to question the OS version. I don't think...

    I have to question the OS version. I don't think we ever shipped Mini with Vista, David.
  14. There were some notable issues with various CS...

    There were some notable issues with various CS mappings in the current release of AE3. Actually, this is not one of them, but I will leverage this post to add some broader explanatory remarks.
    ...
  15. Replies
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    David, can you supply a CS case ticket number, as...

    David, can you supply a CS case ticket number, as well as tell us which Mini model you have, and - if you recently purchased it - is it running Windows 7 or Windows 10? Thanks!
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    This is the error dialog I'm referring to: "Error...

    This is the error dialog I'm referring to: "Error due to IE 11 update".
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    Your screenshot depicts a different message. Can...

    Your screenshot depicts a different message. Can you add that one, too, please?
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    That's one approach, and would work well. ...

    That's one approach, and would work well. Another option is one of the HDMI Spark units, which would give you other benefits by using IP rather than a single peer-peer connection.
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    I'm out of the office today, but will pass this...

    I'm out of the office today, but will pass this info to QA and see what they know about the issue.
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    If the video's authors failed to make it clear...

    If the video's authors failed to make it clear what they think TriCaster's shortcomings are, I don't think I can help.
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    As i wrote in the second thread into which you...

    As i wrote in the second thread into which you posted this link, while we welcome frank discussion from our customers - both pro and con - I'm not going to let you repeatedly spam the forum with a...
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    Are you actually seeing the same error message...

    Are you actually seeing the same error message reported by the OP (Unknown: Reg Key="Branding"), or are you referring to somethign different? Can you post a screenshot of the error message, and do...
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    Barring hard drive failure, it should be possible...

    Barring hard drive failure, it should be possible to restore both of these units to "as-shipped" state using the TriCaster Restore function; but since you both seem to have started with that (no idea...
  24. There are significant differences between...

    There are significant differences between software generations on these two products. Perhaps the recording mechanism in the older generation allowed it to be more fault tolerant. I don't know...
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    Cool. If you're new to this version, I'd...

    Cool. If you're new to this version, I'd strongly recommend reading the What's New doc shown on first launch.
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