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  1. Replies
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    The network connection of the camera should have...

    The network connection of the camera should have nothing to do with the software crashing or locking up, that would seem to be an issue with the computer itself. The "System Recommendations" for NDI...
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    There are many things that could go wrong here....

    There are many things that could go wrong here. Please clarify a few things for us. Does NDI Studio Monitor work at all? Meaning, can you view the NDI source and control the camera before the program...
  3. Newtek does offer repair services out of...

    Newtek does offer repair services out of warranty, and tech support would have to determine first if it seems to be a hardware issue for sure. As mentioned earlier, if you did a RESTORE and audio was...
  4. I understand you are frustrated by the failed...

    I understand you are frustrated by the failed stream, but there are many reasons why a stream could fail in many areas. Could be TriCaster, could be network, could be streaming service.

    Help us to...
  5. Hi Nino, Unfortunately, with AE3 the "Display...

    Hi Nino,

    Unfortunately, with AE3 the "Display Ports" are no longer supported on TriCaster. You do have physical outputs 1 and 2, and 4 NDI output mixes. You could of course use splitters on...
  6. If no one else is having the same issue, could...

    If no one else is having the same issue, could possibly be a hardware issue in the machine. Did you you say you had rolled back to previous Newtek software version? If so, and still had audio issues,...
  7. There are no audio drivers for Intel. Everything...

    There are no audio drivers for Intel. Everything but the GPU drivers are handled in the software downloads from Newtek

    Thanks
  8. More specifically on the nVidia situation,...

    More specifically on the nVidia situation, manually download the drivers from https://www.geforce.com/drivers

    Look for the GT740 drivers for Windows 7 64-bit and when you install, select the basic...
  9. Can you record a macro for each virtual camera...

    Can you record a macro for each virtual camera preset, and then assign those macros to CS keys?

    Also, please see recent thread about third-party creating updated keycaps here:...
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    An HDMI > SDI converter can work just fine,...

    An HDMI > SDI converter can work just fine, between $30 and $100 depending on brand/model. Keep in mind a few things though - the 460 cannot accept 1080p60, and also the HDMI source should be a...
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    Probably best to only connect a singe monitor...

    Probably best to only connect a singe monitor when doing a Restore as dual/multiple displays could have unforeseen issues

    Thanks

    Jeff
  12. Replies
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    Current TriCasters with AE, including Mini, will...

    Current TriCasters with AE, including Mini, will all have 4 NDI outputs, being the 4 MIX outputs. Also, any camera physically connected to an HDMI or SDI input is also automatically available as NDI...
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    When I said 8 inputs vs 16, I was referring to...

    When I said 8 inputs vs 16, I was referring to the UI switcher panel (Prog + Preview rows). Both models have same 4 SDI inputs and 4 SDI outputs - the rear panel is the same on both units.

    The...
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    410 Plus vs TC1 has: 8 inputs vs 16 1 Skype...

    410 Plus vs TC1 has:

    8 inputs vs 16
    1 Skype channel vs 2
    1x3TB internal hard drive vs 2x3TB
    2 SDI OUT vs 4 SDI OUT (the 2 SDI outputs on 410 Plus are each pairs, 2x2 SDI)
    2 DSK vs 4 DSK
    MEs...
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    Does your CS have a USB connection? Long cables...

    Does your CS have a USB connection? Long cables do not work well since CS is powered over USB. You can use a powered USB hub if that is placed close to the CS with a short cable and then the longer...
  16. Might be a good time to consider a stand-alone...

    Might be a good time to consider a stand-alone streaming encoder to take TriCaster out of the equation, and TC855 is probably also limited to 720p streaming at 2MB if I recall (maybe I am thinking of...
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    Johnny Random, My apologies, I did overlook...

    Johnny Random,

    My apologies, I did overlook the fact that you purchased the AE3 upgrade.

    Thanks

    Jeff
  18. I see a lot of folks saying similar things, but...

    I see a lot of folks saying similar things, but is there any practical reason one cannot use an external HDMI or SDI encoder for web streaming? They are getting less expensive, such as the Magewell...
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    All NEW TriCasters are shipping with Windows 10,...

    All NEW TriCasters are shipping with Windows 10, including Mini models now.

    "So I just updated our TC8000 to Advanced Edition 3, thinking that just maybe it would update the OS too"

    Well, I'd...
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    Quite simply, if you need to work with 4K now, or...

    Quite simply, if you need to work with 4K now, or anticipate needing to work with 4K in the next couple of years, then the obvious choice will be the TC1.

    To get those 4K sources into the TC1,...
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    I think the .csv thing is something new with AE3...

    I think the .csv thing is something new with AE3 right? Or PA? Just saw that option for first time the other day, did not try it.

    But I have definitely been editing .xdm files for a while, can use...
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    Newtek never shares future plans with the public,...

    Newtek never shares future plans with the public, and further it seems they are moving everything towards IP video with NDI, so I would not be hopeful for 12G SDI, but this is only my personal...
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    410 Plus will obviously have much more recent and...

    410 Plus will obviously have much more recent and powerful components inside (processor, graphics) along with Windows 10 OS, and has dual NIC ports like the TC1.

    Features 3 MultiViewer ports like...
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    If your CS uses USB connection then I'd think not...

    If your CS uses USB connection then I'd think not - the NDI KVM sends the TriCaster live interface screen out as NDI then you can see it in NDI Studio Monitor and push buttons on it remotely. Perhaps...
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    If you choose to subscribe to Newtek Premium...

    If you choose to subscribe to Newtek Premium Access, that will include NDI KVM which allows you to remotely control the TriCaster over the network: https://www.newtek.com/npa/

    Thanks
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