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Type: Posts; User: VideoEng QA

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  1. Replies
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    Thank you again to everyone who contacted us to...

    Thank you again to everyone who contacted us to test and provide logs helping get this solved. The build containing fixes for the issues which were causing this is now live.
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    Hello, We would like to get some additional...

    Hello,

    We would like to get some additional information from the machines which are showing this behavior. Could someone who is running into this issue please do the following?

    Install NDI...
  3. We have been working with two users who were...

    We have been working with two users who were encountering this same issue. This appears to be caused by something on the network sending out a malformed (not to spec) mDNS response, this is why it...
  4. The latest TC1/VMC1 release did not include the...

    The latest TC1/VMC1 release did not include the updated Skype channel. You will need to still use Skype TX Control software to update the channels to the newer versions that Microsoft has released. I...
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    Joris and Travis, have either of you by chance...

    Joris and Travis, have either of you by chance tried the early access 5-1 build that I linked yesterday in this thread? Our test systems here have been running that build (playing DDRs on loop along...
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    We have a new build of TriCaster Advanced Edition...

    We have a new build of TriCaster Advanced Edition 5-1 in testing that we believe corrects all known issues (both discussed in this thread as well as the direct reports we have received). So far this...
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    The latest Spark HDMI firmware 0934 that was...

    The latest Spark HDMI firmware 0934 that was recently released corrects the problem some users were encountering where the MAC address would change on reboot (as described in this thread).

    If...
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    We were able to identify the auto focus issues on...

    We were able to identify the auto focus issues on the PTZ1 and currently have a new firmware version in testing that corrects them (along with a few other minor improvements). We have tested this new...
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    I agree we have had a considerable lapse of time...

    I agree we have had a considerable lapse of time between the last update and present. We are working on correcting these problems and improving internal procedures so we can be more responsive and...
  10. Sticky: There have been some issues with the latest Intel...

    There have been some issues with the latest Intel drivers that have slowed us down. We have a new beta build of NC1IO that should correct the issues with the latest Intel driver that Windows is auto...
  11. Microsoft has just released Skype TX Channel...

    Microsoft has just released Skype TX Channel ver:2.17.1031.1. This new channel version makes it so that Skype TX no longer uses port 80, which should resolve the issue where the LivePanel web page...
  12. Sticky: NC1IN, NC1I/O, MediaDS, VS4000 GPU driver update

    We have had reports of users experiencing a memory leak warning and/or the user interface closing on NC1 I/O, NC1 IN, TalkShow® VS4000 and MediaDS™ products. In some rare cases, the UI will stop...
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    That is correct. The new build that was just...

    That is correct. The new build that was just publicly released includes the fixes/updates for the video and audio issues referred to in Andrew's original post.
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    Download links for the latest Beta build of...

    Download links for the latest Beta build of TriCaster Advanced Edition (5-1) are below.

    TriCaster Advanced Edition BETA (build 5-1-180226):
    http://new.tk/TC51180226B-01 ...
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    Can we get a list of what Wireless Security your...

    Can we get a list of what Wireless Security your router(s) are configured to use? Our test network is currently configured for WPA/WPA2, maybe we are looking in the wrong area.
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    Hi Jerome, The next release of TC1 should have...

    Hi Jerome,

    The next release of TC1 should have this KB patch added to the trusted list. We are finishing up going through the patch to make sure it does not do anything that would negatively...
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    Hey guys, We have been taking a look at this...

    Hey guys,

    We have been taking a look at this issue and attempting to reproduce it here without any luck. I just wanted to check and see if we were doing anything different that might explain why...
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    The beta build we sent out to users that...

    The beta build we sent out to users that contacted us has corrected the startup issue. We have not released the build to the public product download/update page yet and are still doing some testing...
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    We have a beta build that should correct the...

    We have a beta build that should correct the startup issue some users are encountering (we are still in the process of testing the fix to make sure it corrects all instances of the startup problem)....
  20. Engineering is working on correcting this issue....

    Engineering is working on correcting this issue. As mentioned in the previous post, you should be able to get it working temporarily by changing the audio source to a different physical input then...
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    VS100 Beta testing

    We are working on releasing a new TalkShow VS100 build, this build has significant changes to the UI and configuration panels. VS100 will now closely match the look and feel of TalkShow VS4000. If...
  22. We would like to dig further into this issue,...

    We would like to dig further into this issue, unfortunately at this time we do not have access to a Sony SRG-360. If anyone would be willing to loan us that camera (and cables) for about a week,...
  23. Majority of the reports seem to be from users on...

    Majority of the reports seem to be from users on AE v2. We are working on getting the changes/fixes rolled into all current software versions just to be sure.

    -Ryan
  24. QA is directly reaching out to users on this...

    QA is directly reaching out to users on this forum who are still encountering the garbled audio issue on the latest 4-0 build. Anyone else who is on the latest released TC Adv v2 4-0 build and is...
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    Thanks for letting us know. It looks like the...

    Thanks for letting us know. It looks like the download page was not updated to reflect that build change. We will get the build number corrected on the page and have the page refreshed. It should...
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